What do you do?

I manage the contact centre, which is responsible for all aftersales bookings for our six brands at the Arbury Group. Customer service is at the heart of what we do – making sure our customers are looked after and responded to as efficiently as possible.

Tell us about your journey with Arbury.

I started with Arbury as a Contact Centre Operative. I always strived for more, and when the position of Contact Centre Manager became available, I jumped at the opportunity. I wanted to make a change for the better, and improve our process to ensure we continued delivering excellent customer service.

What made you join Arbury?

Arbury has a very good reputation, and when I met with the team on-site they were so friendly and welcoming. I’ve always worked in customer service roles, so this suited me perfectly.

What are your future goals within Arbury?

My goal is to continuously improve the contact centre and think of new ways to connect with our customers. We recently launched online booking, which was a big step for us. There are other ideas in the pipeline but you’ll have to wait and see!

What do you love about working at Arbury?

It really is like working in one big family – everyone is so helpful and will always lend a hand if needed. The directors know everyone by name and pop in from time to time, just to say hello.

Sum up working at Arbury in one word.

Family.