Testimonials

I would recommend the service I received from John Middle at Arbury to anyone looking for a fair, non-pushy sales experience. I felt I was being dealt with by someone who was knowledgeable about the range on offer and professional in his manner. I will recommend the service to people I know locally. Alan Mynard - Read less

I have a Citroën garage two minutes from my house in Coventry but travel to Arbury, as I am blown away by the great service I receive and will continue to bring my car to you in the future. I appreciate the little videos you send so that I can see what work is being done on my car, and I'm really happy with how the whole dealership treats me when I am there. I will definitely shop with you when looking to change my car - Read less

My experience at Arbury was a very positive one, from my first visit to look at the car to the day I picked up the vehicle. I was always kept informed about when the car would be arriving at the dealership, so felt I was always the main focus. Andy Parton was a pleasure to deal with and customer satisfaction was very much made a priority. This made a great impact on me and was much appreciated - Read less

I’ve just bought a used Fiat Tipo from Johnny at SEAT in Solihull. I saw the advert in Autotrader, pressed ‘text seller’, and two minutes later I was texting with somebody. I was told that the Sales department would get back to me as soon as possible, and this was Saturday 9pm. As a potential customer I felt really valued, and that was important to me. Waiting to be contacted on Monday, I got a phone call on Sunday at 10.05 am from Johnny, so we booked a test drive for the same day. When we arrived, Johnny was waiting for us, with the car ready for the test drive for my wife and me. When we decided to go ahead, Johnny explained all the possibilities; we liked the fact that Johnny asked us how much we would like to pay per month, over how many months, and worked out the amount we would have to pay in advance. On collection, everything was done quickly and explained to me as it should be – Johnny was quick to answer all my questions. The car was serviced and very clean, and we felt we were in good hands during the whole process and are very happy with our purchase. Thank you for this quick sale. We picked up the car in less than 48 hours, including a Sunday and a credit check. Keep up the good service – I’ll recommend you to my friends! - Read less

I had a very good experience previously with your Nissan dealership in Bromsgrove when helped by the lovely Laura. Unfortunately, the vehicle was out of reach on renewal so I changed the make. Neil Cameron did that little bit extra when I visited Arbury in Solihull and when I asked about a test drive, it was booked there and then, on a day and time that suited me. He kept me informed every step of the way and the changeover of my mobility vehicle has been smoother than any I have had (and I have had six before). It feels as if I have bought from a well trusted friend. I hope he continues to work for Arbury in Solihull, because I would certainly consider returning for my next car. Thank you! - Read less

I am pleased to comment very favourably on my visit to Arbury this morning in response to a safety recall from Nissan. I was impressed by the friendly and helpful response from Emily when I first telephoned to book an appointment, which was once again confirmed on my visit today when she could not have been more welcoming and helpful. The work was undertaken promptly and on time and the paperwork issued was meticulous. It was all very efficient, so 100% for everything. You might be interested to know that I have already recommended you to my neighbour, who has a Nissan car. I gave him your phone number and told him to ring Emily! I trust that these comments will give you some well-deserved satisfaction. Yours sincerely, - Read less

I would like to take this opportunity to express my gratitude to Lewis Quinn, the sales executive I had the pleasure of dealing with. From the moment I spoke with him over the phone to enquire about the car to arriving at the showroom, he showed true professionalism. I was never at any point pressured into any purchase whatsoever. I was made to feel very comfortable from the beginning to the day I collected my car. Thanks for all the extras, Lewis! I am very grateful indeed. I definitely will be buying my next car from Arbury. Sincerely, Christopher - Read less

I’ve been really impressed with the friendly and welcoming staff...I had to bring in my kids on two visits and the staff were very helpful and accommodating. The service I received from Nathan Bell was absolutely amazing. He went above and beyond to help find what I needed, going out of his way to help with different things, which he didn't have to do. He answered every question and query I had with great knowledge, and he is a credit to the company. Will definitely be recommending to friends and family. - Read less

Thank you so much for the first class service your company provides. You should be very proud of your staff – they are all very polite and present an image of efficiency to customers. Aftersales is very important – many companies tend to forget this once a sale has been made, but not Arbury! - Read less

I have had my new Citroën C3 for 10 days now and am thrilled with it, thank you Luke Varga. We visited Arbury in Nuneaton following a safety recall letter regarding my C1 – we left three hours later as the proud owners of a new car! The customer service we received from Luke was second to none. We felt welcome in the dealership and even our cockapoo Kenzie was included! We were updated throughout the process and everything was thoroughly explained from the initial paperwork to the controls in the car. It was also nice to receive a follow-up from Luke a few days after we picked up the car to see how we were getting on. Thank you once again Luke and all of the Arbury team – from a very satisfied customer! - Read less