Testimonials

The service received was very good, starting with text reminders for my MOT test booking. This was then supported with a confirmation via a text message and timely text reminder of the date booked. On MOT day, I was greeted with a warm and sincere "Good morning, how are you?" from Mr James Dyke. This was followed with a detailed explanation of what he and the Service team were going to do, including a video health check of the car, which would be sent to me online. He also gave an estimated time of the service, which would include an external car wash; he also enquired how best to contact me when the car was ready for collection. With the car check done and explanations completed, the keys were passed over and I left the car with him. I received the text within the estimated time, and I returned to find the car cleaned, and James went through service details that had been undertaken. With no questions due thanks to the fully detailed explanation and payment concluded, I thanked James and the Service team for the comprehensive and excellent service they had all provided for me. The above account of my visit to ŠKODA shows the level of detail I can recall down to the excellent service I received from James and the Service team. Great "FIVE STAR" service. - Read less

Dear Mark I would highly recommend Arbury Peugeot – your customer satisfaction and requirements are always your priority. You offer an exceptional professional service and aftercare. Work is carried out to the highest of standards and, as a customer, I have always been treated with the utmost respect. Many thanks for all of your hard work and the excellent service that you provide. Kind regards - Read less

I just wanted to share my appreciation and thanks to the Arbury Solihull service team for the great customer service and support I received during a recent annual service and warranty works completed on my beloved CUPRA. My experience was excellent throughout the entire process – all points of contact demonstrated exemplary customer service and values, and are credits to Arbury and the SEAT brand. A special mention for Darren the service manager and Russell the technician, who both went above and beyond in providing a technical solution and ensuring progress updates were regular and informative – totally professional throughout. Please pass my sincere thanks to the team – it was without doubt the most professional customer service I have ever received from a dealership of any brand. Keep up the great work! - Read less

Can I just drop you a line to say how impressed I have been with the Walsall branch, Chris has been very informative and helpful, nothing was too much trouble for him and I asked lots of questions which he answered. He has a very calm & pleasant approach that makes you feel relaxed and I will definitely be doing business with him in the future. I have been to a lot of different dealers and have not liked the pushy sales people but I feel very comfortable in this branch and will highly recommend Chris to friends and colleagues. - Read less

Again, nothing but praise for the staff Leamington – they were professional and cheerful in the face of adversity –Dave was on his own in the Peugeot service reception and still managed a smile when I came in. He made sure that the car was sorted, and made sure that I was happy with the work. As always, you’re not made to feel a nuisance - the personal touch still means something, and that makes a real difference. As normal, can you please pass my thanks on to the team, as I understand that it was an exceptionally busy day in the workshop, and the car was still ready by the time that I had agreed - Read less

Good morning I have just purchased a Peugeot 508 and dealt with Alex from your Leamington Spa dealer. He has been nothing short of fantastic, from my initial enquiry right through to delivery of the vehicle. He delivered on promises and on time. A complete credit to your business and completely breaks the traditional perception of a "sell at all costs" car salesman. Once again, a great service from Alex and hopefully the car will now deliver as well as he did. - Read less

Another letter of congratulations on your excellent team at Arbury. Whilst staff have changed over the period of time that we have visited your dealership, you have managed to keep the core values that we like, and they are values that keep us recommending Arbury Citroën to friends and family. On this occasion Jake Wilson’s bravery must be commended when he accompanied me for a test flight/drive, and the fact that he continued to sort out my purchase shows strength of character. Tom Charles did a brilliant job of sorting out the deal that won me over to make car 30’s purchase and made it easy to move through the paperwork that this entailed. High praise for Charlotte Storer must be added as, being one of the first people you encounter on entering the dealership, her bright, cheerful personality and efficient coffee-making skills are a credit to your dealership. She also sorted out my new service plan with no problems. It only leaves me to say that you have a great team and it is thanks to them that we continue to visit and recommend Arbury Citroën. We genuinely feel welcome and not just a customer when we call in, and that goes a long way in keeping us returning. - Read less

Excellent service all round from Arbury. Kevin, who dealt with our finance application, explained everything very clearly, ensuring we understood all aspects of the application. He took time to answer all our questions and any queries we had. On the whole, he made the process very easy.   What can we say about Raj... Well, from our first meeting when we explained what car we were possibly looking for, he was polite, professional and, like Kevin, he listened to us and answered all our questions. He kept us informed every step of the way throughout our purchase and we thought the video messages were a lovely touch. They make you feel like a customer who matters and not just another tick on the target chart. When we picked the car up on Sunday, he spent time with us ensuring that we understood the different controls and showing us how they worked. He made clear that, should we encounter any problems or just need an answer to a question, he is only a phone call away.   Both Kevin and Raj made the entire purchasing process a pleasure.   Thanks to both concerned. - Read less