Testimonials

I feel the need to praise the quality of service given to me and my wife from a great guy, David Williams, at Arbury, ŠKODA in Leamington Spa. I enquired about a car on Sunday evening, and first thing Monday morning we had a message with a link and a full clear video tour of the car by David. I rang and spoke to him within the hour and agreed to put a deposit down. From start to finish, David was such a helpful chap and took the uncertainty away of purchasing a car in this current climate. - Read less

Initially I had reserved a car from another dealership; however, the customer service from that provider was nothing short of terrible, so I gladly cancelled my reservation and had my deposit refunded. How very different the service was that I received from Arbury, and, in particular, Nathan Bell! From my initial call with Nathan to the car being delivered, the service I received was nothing short of perfect. Points where I think you excelled include, but are not limited to: free national delivery, competitive pricing, 6 months' warranty, great personalised video of the car, and constant updates on when the car would be ready. Nathan is a credit to your business and made the purchase process quick, painless and very smooth. When I or my partner come to purchase our next vehicle, I will immediately be looking at the stock you have available (despite living in Manchester). - Read less

Thanks for the Citroën C3 that I purchased from you. I couldn’t be happier with the car. Thanks to Chris who I dealt with initially and who helped me no end with all my questions. Special mention to Danny who kept me informed of the process and next steps, with emails and calls before delivery was made. A couple of days after delivery, Danny rang me again to make sure I was happy with the purchase and to see if I needed any help with anything to do with the car. The whole process was a breeze, and I’d definitely recommend Arbury to anyone.  - Read less

Having had some poor service from other manufacturer dealerships in the past 12 months with my other cars, I can truly say it was an absolute delight and breath of fresh air to have dealt with the staff at Arbury in Lichfield. Friendly and welcoming, they listened to the customer to deliver great service...especially in the difficult and very different time we are living in right now, what more could I want for? Thank you to Rob Jones and Tracy Oliver...it’s the simplest of things that makes the difference and builds loyalty, so well done and thank you! - Read less

The car was collected from my house at exactly the time booked and in a COVID-secure manner. It's been returned clean inside and out, thank you. The video of the tyre inspection clearly shows the care taken by your technician, James. I've been a customer at Arbury for at least 35 years and have always had excellent service. Thank you! - Read less

My car has been in with Arbury in Bromsgrove, and I would like to say what fantastic service I've had from Charlotte and Emily. They have been extremely helpful and made all the arrangements. They are a true credit to your company and I would gladly recommend Arbury in Bromsgrove to anyone. Thanks for everything. Please pass on my thanks to Emily and Charlotte. - Read less

I just wanted to write you a quick note to thank you for all your help with the car in these very challenging times. The speed and ease with which you helped me change was exceptional and will be a massive help in the short term. The service has been first-class throughout. Please pass on my thanks to William as well. I look forward to being in touch as and when the situation changes. I have no hesitation in referring Arbury ŠKODA to my friends, colleagues and family. - Read less

I was really delighted by the service to my car at Arbury Lichfield. I would like to praise you for the ease of booking, clarity about COVID-19 requirements, the procedures when I arrived with my car, the efficient and professional manner of Rob and Tracy, the video explaining the checks, very clear, the documentation and the explanation, the cleaning and sanitisation of my car, the kindness on working with appointments I had during the afternoon. Thank you for all of that. I felt very valued as a faithful customer. I would like to wish you all well in these difficult times. - Read less

This was the first time I have used Arbury for servicing and it definitely won’t be the last. I was kept up to date throughout the day; very efficient in all areas. A special mention for Nikki, the Service Receptionist, and Paul the Aftersales Manager, for doing a brilliant job in such difficult times. I'll definitely recommend Arbury to friends and family. - Read less