Testimonials

A first-class experience from start to finish, from the initial telephone enquiry through to collecting our lovely vehicle yesterday. We found the whole process professional and friendly, with understanding and good advice throughout. Thank you very much and we look forward to continuing doing business with you all. Thanks especially to Richard Oakley for his prompt responses and help with the ease of purchasing our vehicle. - Read less

Picked up my new car on Saturday! So happy! The whole process from start to finish was smooth, and I was made to feel listened to and valued throughout. Previously I have bought from Wolverhampton, so was chuffed when I saw a SEAT in Stourbridge, meaning I didn’t have to go all the way back over to Wolverhampton. I had two cars previously from there, but I will always come back to Stourbridge now. Connor kept me informed with my car and even sent me a video message when it arrived at the port! And when we mentioned we were getting a private plate he offered to make the plates up for us! All the extra bits went above and beyond my expectations and I couldn’t be happier!! The car is lovely, it’s my third SEAT Ibiza, but this one is the XCELLENCE Lux model in automatic...such a nice car to drive! - Read less

Dave Williams is an absolutely fantastic member of Arbury Leamington Spa’s Sales team, and I will only buy my cars from him. I live in London but grew up in Leamington Spa, and I always like to support the Midlands when buying my cars. This is the fourth car I’ve now bought from Dave at Arbury, ŠKODA in Leamington Spa. I cannot recommend him and the dealership enough. I’ve now purchased two brand-new and two Approved Used cars since switching to ŠKODA from Volkswagen in 2014. Today John from Arbury delivered my Approved Used Kodiaq straight to my home in London for free as part of the 'Nationwide Delivery Service' Arbury offers. I bought my car completely remotely, having only seen it online until this morning when it arrived on the back of their low loader, and I could not be more pleased. I visited their website a couple of weeks ago at: www.arburyskoda.co.uk/find-a-car and made a short list before viewing the videos of those on my shortlist, which had been filmed by Lee. Lee really does make very comprehensive videos and there are about 50 photos of each car so you really do get a great idea of what you’ll be buying. It was really easy at a glance to compare what was on offer, and I went for low mileage and found one that matched the budget I had in mind. I just want to give a massive thanks to the team – Dave (Sales), Lee (videos) and John (nationwide delivery). They have all been absolutely fantastic. - Read less

My experience when bringing my car in was very good. I felt that all COVID-19 safety measures were covered and I felt comfortable. I would like to say that the reception lady (sorry I didn’t get her name) was one of the most lovely, friendly, helpful people I’ve ever met. Well done 10/10! - Read less

My daughter purchased her first car from your garage last week, and I wanted to let you know how impressed my husband and I were with the service that was provided by your salesman, Paul Berry. She came into the showroom firstly with her boyfriend, with an idea of what she wanted, but no experience of ‘car hunting’. Paul was really helpful and made her feel at ease – he reserved a Fiat 500 for her until her dad and I could come in to see it. There were traffic issues when we came over after work a couple of days later, but Paul stayed over so that he could see Charlotte personally and give her an opportunity to drive the car. We took out extended warranty and gap insurance – the way that he sold the benefits of both and explained them to Charlotte was brilliant – no ‘hard sell’ just very informative. He arranged to have the car delivered as we couldn’t get back over before the weekend to pick it up, which we were very grateful for. Paul has spoken to Charlotte a few times since she has had her car – checking that she was happy with her purchase and answering questions that she had. An all-round great service from Paul – please pass on our thanks. - Read less

It has been a pleasure buying a car from Arbury in Lichfield. From start to finish everyone one was courteous and very helpful. I have never bought anything of such value over the phone and internet before, and I must say it was very easy and straightforward. Considering I live at the other end of the country, it was very easy. Jethro was excellent in all aspects of the sale, and I would highly recommend Arbury to anyone who is thinking of buying a Peugeot. - Read less

I'll start with the phone call that I received to book my car in for its MOT test – great lady who called, and she explained the process and booked the car in at Arbury, ŠKODA in Leamington Spa. She was polite, courteous and professional. This matters to me, as I could have taken it to my local garage, but instead I chose to take it to the garage that sold me and services my ŠKODA car. Great start… MOT day: All COVID restrictions were adhered to, with plenty of signage on display and arrow signs clearly marked on the floor, pointing the safe direction to the service desk. I was met by a very polite lady who took my keys and asked a few questions. Good front-facing customer experience. Video safety of my vehicle: This was conducted by a great service technician – Mitchell Gibbs – who, again, was very professional. I thought the video was well explained and it gave me a good opportunity to see the undercarriage and other parts of the car that are not normally seen. Following the MOT test: Although the car’s paintwork was relatively clean, I took the offer to wash the car over. Excellent job too. Waiting time: I waited for approximately an hour for the car to be MOT'd and washed, which gave me an opportunity to make work calls and catch up with emails...so no time really lost to my work time. Overall: Really pleased and have always been pleased with the service from Arbury, SKODA in Leamington Spa. The staff are always great to talk to and you gain good advice and guidance when visiting. - Read less

What can we say? “Fantastic service” – couldn’t be any better! And a special thank you to Jessica Lewis who totally looked after us. After receiving a personal video of our car, it took only seven days for the car to be delivered by Jessica (thank you again) . We had seven days to test drive the car to make sure it suited us, which gives the buyer peace of mind, and two follow-up phone calls to check all was well. Thanks again to all the team at Arbury! - Read less