I just wanted to take the time to discuss the services carried out at your depot regarding my vehicle above.
I brought my vehicle to your depot for insurance bodywork repair to the rear of my vehicle. My first and main contact was Craig Evans (body shop).
Craig ass...
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I just wanted to take the time to discuss the services carried out at your depot regarding my vehicle above.
I brought my vehicle to your depot for insurance bodywork repair to the rear of my vehicle. My first and main contact was Craig Evans (body shop).
Craig assisted me straight away and advised to use a third party company (Slater Gordon Solutions) as they will assist me with a hire care etc, whilst the repair work was carried out.
The repair to the rear panel was carried out and as far as I can see it has been done to a high standard. Craig then took the time to return the car to me at my work address. On inspection, the repair work was done with no problems. The vehicle was valeted and my attention was drawn to a couple of small dents on the opposite side. I explained that I was fairly confident that they were not there beforehand and Craig was quick to offer a solution of paintless dent removal for these.
I returned my car and Craig had provided me with a courtesy car for the period of repair. Again, Craig returns my vehicle to work (yesterday) after completion of this work. Unfortunately, on this return, Craig had hit a pothole and suffered a split in the side wall of one other tyres.
Again without an issue, Craig offered to take the car back and replace the tyre.
Whilst the car was with you, Craig noticed that the oil light was on and offered to look at this whilst the car was on the ramp. He explained that the oil filter appeared not fitted properly from a previous dealer and that the under tray was saturated with oil. This has been cleaned and oil topped up.
The purpose of explaining all this to you is that quite often people go to great lengths to complain about customer service, but often just get on when things go well.
I think it is important to recognise when things have gone well and when people go above and beyond and doing a little bit more than what is expected. It is this that will make sure that I return, time and time again, for anything else that is required in the future.
Furthermore, on each occasion that I have been sat waiting, listening to the way that customers are addressed by other members of staff, satisfies me that customer service is a priority to your team.
Please could you ensure that you share my gratitude to all involved.
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