Testimonials

No issues at all with service ... you probably recall me as the 'difficult' customer with my RCZ and associated sat nav and blue tooth issues - all of which you resolved !! The service from your garage has been nothing short of exceptional, professional, friendly and sympathetic, especially to my recent paint spill accident. Attention to detail was more than excellent and whilst I dropped in a box of biscuits to say such a huge thank you for what you did, I hope this recommendation will give you the positive report you need. Your staff are a credit to you - Donna and Tina ( hope I've remembered correctly) were nothing short of outstanding and their attention to detail was amazing. I've been a customer for 5 years now and you always sort any issues. You also do it with care and attention which is hugely appreciated and makes a welcome difference when you are a customer. I still need to book in that valet so will be in touch soon ! Thanks again - it's a pleasure to rate you and your team. Make sure please that they know it. I'm a happy customer..! - Read less

We have just returned home having just placed an order for a new seat with Neil Cameron. It makes a good change to deal with a salesperson who listens to what the customer wants. I'd never considered a seat previously. And my experience of other SEAT dealers was not encouraging. In trust we I walked out of a SEAT in Coventry with an awful customer experience. However since my initial contact with Neil, the experience has been positive. The negotiations were positive and in summary, I believe some compromise was agreed on ultimately resulting in a deal. Credit where it's due. - Read less

Once again I feel I must write and express my gratitude for the way my wife and I were treated as we came in to look at purchasing another Skoda from this fantastic dealer. Again Richard Oakley stands out as someone who always has time to spend and discuss options available without any pressure. On this occasion, I spent nearly 2 hours with him ensuring that my new car would fit in my garage and was what I wanted. My wife meanwhile was looked after by the staff at Arbury and as a result of this I have purchased my second Skoda from them a Rapid Spaceback. I hope this Skoda gives me as much pleasure as my first which was enhanced by Richards customer care as was all of the service I have received from Arbury over the years. Having been in the Motor Trade for most of my working life and at the forefront of Customer Care in various roles, I know what is required to achieve good service. Arbury certainly achieves this and I wish them every success in the future. Once again many thanks. - Read less

They couldn't have been anymore helpful, the welcome was very good, coffee was offered, every time I asked something he provided the answer, he did as much as he could with regards to the deal. I also saw a salesperson there that I'd dealt with at another dealership and he was very pleasant, we had a nice chat. - Read less

Just everything about it really, how professional the dealership is. The vehicle was taken in for service and cleaned before it was handed back. It was done quickly, it was ready for the time that we wanted it to be ready, so we are very happy with the all round service that we received. - Read less

I wanted to thank you all, especially Mark Wilks and David Lewis, for your help with the recent purchase of a Leaf from you. Mark was nothing but polite and helpful, going out of his way to make sure the deal was done in record time and even coming in on his day off for the handover. Fantastic company and brilliant staff, well recommended. - Read less

I wanted to say what a great experience I had buying my car from Solihull Seat. I had last purchased a car from Leicester Seat and had excellent customer service there - but buying this time was even better. For a new dealership, there weren't any problems or issues for me, the staff were helpful, knowledgable and not at all pushy. From the moment I visited for a fact-finding mission, I was made to feel that I could ask as many questions as I wanted, without being made to feel uncomfortable. All staff were friendly, but Neil Cameron was an absolute pleasure to work with. He made us feel important and valued as customers and the whole buying experience was brilliant. I am so pleased to have a new car that I love, even more, pleased to have found a dealership and a sales team member that I look forward to dealing with again. If you're considering looking or buying a car, definitely visit these guys! So impressed. - Read less

It's not very often I feel I need to reach to the PC and write an email after a long day at work and a 100-mile commute but this is one of those times. I would just like to say how pleased and grateful I am with the service provided by your service department with regard to the service on my DS3. It's nice to see that even after purchasing the vehicle from the dealership the level of customer care has not wavered. This will make replacing our second vehicle this year a much easier choice when considering where to go. Please extend my sincere thanks to the whole team who were involved with the process from the driver who collected and delivered the car back safe and sound, the front desk who kept me fully informed and of course to the technician who carried out the work. Oh and sending the car back washed was a very thoughtful and very much appreciated touch. - Read less

I just wanted to take the time to discuss the services carried out at your depot regarding my vehicle above. I brought my vehicle to your depot for insurance bodywork repair to the rear of my vehicle. My first and main contact was Craig Evans (body shop). Craig assisted me straight away and advised to use a third party company (Slater Gordon Solutions) as they will assist me with a hire care etc, whilst the repair work was carried out. The repair to the rear panel was carried out and as far as I can see it has been done to a high standard. Craig then took the time to return the car to me at my work address. On inspection, the repair work was done with no problems. The vehicle was valeted and my attention was drawn to a couple of small dents on the opposite side. I explained that I was fairly confident that they were not there beforehand and Craig was quick to offer a solution of paintless dent removal for these. I returned my car and Craig had provided me with a courtesy car for the period of repair. Again, Craig returns my vehicle to work (yesterday) after completion of this work. Unfortunately, on this return, Craig had hit a pothole and suffered a split in the side wall of one other tyres. Again without an issue, Craig offered to take the car back and replace the tyre. Whilst the car was with you, Craig noticed that the oil light was on and offered to look at this whilst the car was on the ramp. He explained that the oil filter appeared not fitted properly from a previous dealer and that the under tray was saturated with oil. This has been cleaned and oil topped up. The purpose of explaining all this to you is that quite often people go to great lengths to complain about customer service, but often just get on when things go well. I think it is important to recognise when things have gone well and when people go above and beyond and doing a little bit more than what is expected. It is this that will make sure that I return, time and time again, for anything else that is required in the future. Furthermore, on each occasion that I have been sat waiting, listening to the way that customers are addressed by other members of staff, satisfies me that customer service is a priority to your team. Please could you ensure that you share my gratitude to all involved. - Read less