Testimonials

Picked up my new Fiat 500L Cross today from Arbury Walsall. I have had Fiat cars for well over 30 years. Best cars ever! I have had Fiat Unos through to Fiat 500X and everything in between, apart from the Spider – I think I may struggle to get in and out! My husband and I both have Fiats. We have known Sales Executive Matt Green for nine years and have bought Fiat cars from him since then. He is professional and courteous with a sense of humour. No pressure to buy, but Matt always looks at the best deal available. Although we have known Matt for nine years and have heard (but never seen) how his children have grown, he always maintains professionalism during a sale. We followed him from his and our previous Fiat dealer because of his expertise. He certainly deserves a Sales Executive Award! - Read less

I have used your dealership for quite a while now and have my car (a C4 Picasso) serviced and maintained by Arbury, as I have a service plan. My latest visit was last week where once again I found the level of service and customer care to be excellent. On the several occasions my car has been in to Arbury Citroën the work has been carried out quickly and efficiently with no fuss or drama. The main reason for my email is to provide you with positive feedback on one staff member in particular. Most of the times I have been into Arbury I have dealt with Charlotte in the Service department and I must say that her customer service is exceptional. She is polite and professional and always does exactly what she says she is going to do, and I am always kept informed of the progress. Charlotte is courteous at all times and very helpful. It may sound cliché but nothing seems too much trouble for her! Can you pass my thanks on to Charlotte and can I say that she is a credit to you at Arbury. Very impressive. For as long as I keep my current car I will not be using any other dealership to maintain/service it as am always satisfied with the level of service I get from Arbury Citroën. - Read less

My experience with Arbury Walsall during my recent visit was excellent. I have dealt with Walsall for many years along with Lichfield and have always been made to feel very welcome. I would certainly recommend you to both friends and family. May I say, you have excellent staff with exemplary customer service skills, which make the whole experience pleasurable. - Read less

In the past I have been very dissatisfied with various main dealer service departments, so becoming an Arbury customer has been a pleasant surprise. When I purchased my car through the Motability scheme my experience was excellent. Now I am retired my mileage has dropped dramatically, so wear and tear has diminished, but my recent service was conducted so professionally and courteously right from the phone call inviting me to book, the gentleman who collected my vehicle, the service engineer who provided the video to the service engineer who took my call. Thank you to everyone as I wasn't at home when my car was returned. Thank you, and 10/10 for customer service! - Read less

I went to Arbury Peugeot having been to Ford Fiesta previously, the latter of which was very disappointing in terms of service and the deals they offered me. Arbury Peugeot was the polar opposite! I was really well looked after by them and honestly cannot fault them. They didn't take long at all to produce an amazing deal that was hard to believe at first, it was so good. They listened to my requirements and budget and delivered a car that ticked all the boxes. As it is my first car, they explained the financing options in thorough detail and ensured I understood everything before proceeding. All aspects of attaining my first car have been so positive, and I would highly recommend Arbury Peugeot to anyone that wants to be looked after to an exceptional degree. - Read less

The team at Arbury are, in my eyes, one of the best dealerships. I’ve dealt with others in the past that don’t offer the service that you guys do or look after their customers like you do, from reminding you when your service is due to sending you short videos of your car on the ramp and letting you know what’s wrong. From the customer service people to the mechanics, right up to management, you are all doing a fantastic job.   Mr Timmins is doing a great job and will always do his best to help you, no matter the time of day. He came personally to bring me a car and to take my car in for its service, then returned it back to me the day after. Now, if management is doing that, it shows they care about the customer. - Read less

The service received was very good, starting with text reminders for my MOT test booking. This was then supported with a confirmation via a text message and timely text reminder of the date booked. On MOT day, I was greeted with a warm and sincere "Good morning, how are you?" from Mr James Dyke. This was followed with a detailed explanation of what he and the Service team were going to do, including a video health check of the car, which would be sent to me online. He also gave an estimated time of the service, which would include an external car wash; he also enquired how best to contact me when the car was ready for collection. With the car check done and explanations completed, the keys were passed over and I left the car with him. I received the text within the estimated time, and I returned to find the car cleaned, and James went through service details that had been undertaken. With no questions due thanks to the fully detailed explanation and payment concluded, I thanked James and the Service team for the comprehensive and excellent service they had all provided for me. The above account of my visit to ŠKODA shows the level of detail I can recall down to the excellent service I received from James and the Service team. Great "FIVE STAR" service. - Read less

Dear Mark I would highly recommend Arbury Peugeot – your customer satisfaction and requirements are always your priority. You offer an exceptional professional service and aftercare. Work is carried out to the highest of standards and, as a customer, I have always been treated with the utmost respect. Many thanks for all of your hard work and the excellent service that you provide. Kind regards - Read less

I just wanted to share my appreciation and thanks to the Arbury Solihull service team for the great customer service and support I received during a recent annual service and warranty works completed on my beloved CUPRA. My experience was excellent throughout the entire process – all points of contact demonstrated exemplary customer service and values, and are credits to Arbury and the SEAT brand. A special mention for Darren the service manager and Russell the technician, who both went above and beyond in providing a technical solution and ensuring progress updates were regular and informative – totally professional throughout. Please pass my sincere thanks to the team – it was without doubt the most professional customer service I have ever received from a dealership of any brand. Keep up the great work! - Read less

Can I just drop you a line to say how impressed I have been with the Walsall branch, Chris has been very informative and helpful, nothing was too much trouble for him and I asked lots of questions which he answered. He has a very calm & pleasant approach that makes you feel relaxed and I will definitely be doing business with him in the future. I have been to a lot of different dealers and have not liked the pushy sales people but I feel very comfortable in this branch and will highly recommend Chris to friends and colleagues. - Read less