Testimonials

We have dealt with Arbury Lichfield Staffordshire for many years now and have always had a good and fair deal from them. This new car is no exception, in fact, the latest dealings were even better than previous in regards to a really great refurb of the showrooms. The sales rep, Rob Goodenough, has been our point of contact for a number of years now and has always dealt with us in a fair and friendly, professional manner. We would not hesitate to recommend and use this company again. Excellent in all respects. - Read less

Thank you for checking up on me and everything that you, John, Michelle and Kevin have done for me. I really appreciate everything you guys have done after that stressful time I had with my Peugeot. I’m really enjoying the car, it’s lovely and starts in the morning, although it's taking me forever to master the petrol cap! But again, thank you all for everything you have done, looking after me and sorting me out – I really appreciate it and you have made me a really happy customer. Take care - Read less

Good Morning Sir, I would like to say it has been a delightful experience/journey for me owning a SEAT car, I have felt extremely well looked after by SEAT and Paige from the moment I stepped through the doors (as my car fell under the CO2 emissions testing requirements). I just want to say a HUGE thank you to Paige as she is a pleasure, she has made me as a customer feel warm and welcomed. She has kept me up to date with the latest information and offers and has gone out of her way to book an MOT test for me in September. I believe this kind of customer service is rare to find in this day and age (unfortunately), I feel that you have a true asset to your company with Paige and would like to thank her for her brilliant service. I don't know if you promote customer care or satisfaction but I will definitely be coming back in future if her example of customer care is continued. Thank you for your time. - Read less

I have already expressed my gratitude personally to Gary Chamberlain and his team at Arbury Peugeot, Lichfield. However when someone goes far and above what you hoped or wished for, then saying thank you to them alone seems inadequate, hence why I am writing to you. On 3rd May, after visiting my son in Stoke-on-Trent, I was returning to my home in Burntwood. Unfortunately my clutch went almost exactly halfway between the two places. I found myself stuck on the A515 in Draycott in the Clay on a hill with no footpath, and the road itself is very busy with two lanes and many lorries. I am over eighty and live with cancer. It was an extremely stressful and frightening experience, but I knew I had breakdown assistance through my bank. However when I contacted them they insisted I hadn’t – I was really despairing and panicky when I contacted Gary to ask for help and advice. I have been a customer with Arbury since they arrived in Lichfield, and because Gary wasn’t sure how long the breakdown truck would take to reach me, with incredible kindness he travelled the 14/15 miles to come out to collect me and take me back to the garage. He arranged my car, put it in a safe position and it wasn’t too long after that before my car was brought back to be fixed. The team then quickly arranged a courtesy car. As always with Arbury, it has now been well and truly fixed and serviced. I cannot speak highly enough of Gary’s kindness in getting me out of that situation and for not making me feel I was a nuisance. I did receive flowers and an apology from the bank afterwards but it was not good enough when lorries and vehicles are thundering past you and you are fearing for your life. Their unhelpfulness stands in sharp contrast to the generosity of Gary and Arbury, Lichfield. They are deserving of every accolade they can get. - Read less

I am writing to draw your attention to your employee. A few weeks ago I met Kevin in his capacity of receiving my vehicle as I had been having problems with my air conditioning. Kevin explained the situation to me thoroughly and we arranged for me to leave the car with the service department as I was travelling to Spain. As the repair proceeded, there were issues with regard to getting the parts in to the country and further problems as the repair continued identifying other damage. At every stage, Kevin e-mailed regularly to explain the situation and put my mind at rest. I would commend him to you for his professional approach to his job, he clearly 'went out of his way' to provide me with a first class level of service. Upon my return to this country, my car was still not ready so Kevin arranged for a courtesy car as I had to attend an important conference in Leicester. I will simply now recommend Arbury to my family and friends and would hope that Kevin is in some way rewarded for all his efforts. Best wishes and 'Thanks Kevin' - Read less

I have recently purchased a Peugeot 208 from yourselves, and would just like to express my utmost gratitude to Raj who helped me through the process. He was extremely professional and made me feel very comfortable asking questions about the car. It was my first time buying a car on my own and I felt very uneasy about the idea at first. However, Raj treated me as though I knew exactly what I was doing and explained everything to me thoroughly. He is a credit to your company and deserves to be recognised for his professionalism. Thanks again Raj, I will definitely buy a car from your showroom again in the future. - Read less

Thank you very much to Peugeot at Nuneaton for servicing my Peugeot 2008. Their top class service and everyone was 100%. A very nice place where I bought my car from and for my wife car. To all the team at Nuneaton Peugeot are A+. I have never had a problem with them, they are very kind, caring and helpful in every possible way. They are 10 out of 10 for everything they do. Thank you very much for all your help. I recommend their services and sales to anyone that have a car from all the team. Thank you very much. - Read less