Testimonials

My most recent visit to Nissan at Leamington was a really pleasant experience. All of the staff were helpful – I would like to say a particular ‘thank you’ to Stacey Williams for the help in purchasing our new car. This vehicle was the second we have bought from Arbury and, although the staff have changed over time, they have managed to keep the high standard of professionalism. I would have no hesitation in recommending their excellent aftercare service and also their Sales team to anyone interested in buying a new or second-hand car. Thank you so much! - Read less

My latest experience with Arbury, I have to say, was a very enjoyable experience. Georgia was very informative, professional, friendly and an absolute asset to their business. The fact that I happily travel over 80 miles each way indicates how competitive their pricing is, and I would be more than happy to repeat the process when the time comes to upgrade. - Read less

Owning a SEAT is very new to me. I was sad to say goodbye to my ŠKODA; however, I am so happy that I belong to the Arbury SEAT family. My car was showing loss of pressure on the dashboard, thinking the car had a puncture – Andy was able to put my mind at rest and all was well. Everything was reset and I was able to continue on my way, with a beautifully clean Ibiza. I cannot praise your team too highly...they brighten a grey day. It was also lovely to have a chat with Jonny, who hadn’t forgotten me. You really are made to feel more than a customer. I cannot praise you enough! - Read less

We've just purchased a C3 from Arbury. Kyle the Sales Advisor asked what we were looking for, and he found the right car at the right price for us. We never felt under any pressure, and Kyle's help and knowledge made the whole experience easy and enjoyable. We would 100% recommend Arbury and Kyle. - Read less

I collected a SEAT Alhambra last Saturday from Jonny Shah and wanted to say what a great experience it was, ordering from Arbury. I live in Lancashire, needed an Alhambra quickly on Motability, and, having exhausted all northern dealers, ended up speaking to Jonny, quite frustrated and losing hope. Jonny was a calm and reassuring presence from the moment he answered the call. He had a vehicle at the compound and quickly sent me a video to assure me it was new and not a demonstrator or similar. He understood me quickly, and my OCD about cars, and ensured I was kept completely updated at all times. His communications are first class – written or spoken – and he has a depth of product knowledge that is highly reassuring. He's a credit to you and I would buy from him again, even though you are over 100 miles away. Please ensure he receives recognition for this great service. - Read less

It was a real pleasure to have my car MOT done at Arbury in Walsall. We arrived at 8.30 am as agreed and the process was great. Jon informed us that the MOT test would take a minimum of one and a half hours. We agreed to wait. Jackie, at reception, was fantastic; exceptional people skills. We informed her that the coffee machine was problematic and she immediately addressed the issue, first by herself and then contacted someone via telephone. She was communicative and engaging. When the MOT test was completed, an hour and a half later (as we were initially told), Jon asked if we wished to have the car washed and that it would take an extra half hour, to which we agreed. The atmosphere was relaxing and the entire experience was good. Well done to your team. I will definitely share my experience with colleagues and I guess you will be seeing me at least annually. Please thank the people I mentioned for their outstanding service. - Read less

It was a pleasure purchasing my vehicle from Arbury in Nuneaton. At no point were we made to feel pressured, nor did the salesman, Mark Hyatt, attempt to push a product/package/vehicle we did not express an interest in. While information was provided on the PCP and other packages available we were free to steer the purchase in our chosen direction. All information about the vehicle, its past and its current state, was made perfectly clear to us at the start. When it was time to proceed with the finance package, the transition was seamless and Jake was just as helpful and and happy to just go with the flow on our choice. I must say I really enjoyed that the dealership has a rule that no customer can leave without the manager getting introduced. This small action makes sure all customers get the feeling of respect and importance. While the purchase of my vehicle is something your staff carry out daily, I must say that the friendliness of Mark Hyatt was by far the best part of the process. Matthew Oulton & Lisa Jones - Read less

I would recommend the service I received from John Middle at Arbury to anyone looking for a fair, non-pushy sales experience. I felt I was being dealt with by someone who was knowledgeable about the range on offer and professional in his manner. I will recommend the service to people I know locally. Alan Mynard - Read less

I have a Citroën garage two minutes from my house in Coventry but travel to Arbury, as I am blown away by the great service I receive and will continue to bring my car to you in the future. I appreciate the little videos you send so that I can see what work is being done on my car, and I'm really happy with how the whole dealership treats me when I am there. I will definitely shop with you when looking to change my car - Read less

My experience at Arbury was a very positive one, from my first visit to look at the car to the day I picked up the vehicle. I was always kept informed about when the car would be arriving at the dealership, so felt I was always the main focus. Andy Parton was a pleasure to deal with and customer satisfaction was very much made a priority. This made a great impact on me and was much appreciated - Read less