Testimonials

The gentleman on the service reception counter couldn't have been more helpful. He advised me that the car would probably be about a couple of hours. When I came back for my car the gentleman said it would be a few more minutes, which it was. He then took me to my car and asked if I was satisfied. I said I was. So, I can safely say the service was brilliant! - Read less

I would like to pass my thanks on to you all via email for the excellent customer service I received when my car was serviced recently. The customer service I experienced right from making the booking, to the collection and delivery (which was invaluable to me), notification that I needed a new tyre, receiving the health check video (which was helpful and informative), and having a nice clean car returned to me, was excellent and I could not fault it all. I would also like to say a huge 'thank you' to you for taking the time and trouble to drop off the wheel nut cover on Friday. You didn't have to do it, but you chose to and I very much appreciated it. It is a gesture such as this that makes the difference between good customer service and excellent customer service. - Read less

I had a wonderful experience today as I bought myself a trade-in 10 plate from Kev Waite. Fantastic deal and top specs on the car – would definitely recommend going to this dealership if you are in the area! Kev is a really helpful and honest salesman, not pushy like some other places. I'd suggest asking for him when going in! - Read less

I had excellent service from the Arbury Walsall dealership when I recently purchased my new car. I dealt with Wayne, who sent me home with all the knowledge and information I needed to make my decision. After deciding I wanted the car, he scheduled everything around me from signing for the car to picking it up, so that it was all convenient for me and I didn’t have to miss work. My handover was detailed and contained everything I needed to know. Wayne communicated throughout the process and I always knew what was going on with my car in regard to when it had arrived at the dealership and when I’d be able to drive it away. Nothing was too much hassle for Wayne and I never left the show room without having all the information I needed. From my personal experience, I would recommend and encourage people to purchase with Wayne from Arbury Walsall. Can’t fault my experience and will return in the future to purchase another car. Thank you for an easy purchase! - Read less

I love buying cars from Arbury, I’ve been going there for more than 10 years and even though I could purchase from the dealership in Crewe, I travel for more than an hour because of the deals I get, the quality of the customer service and the all-round friendliness makes it worthwhile. Gavin is a star. - Read less

Thank you so much for seeing to everything and also for your time; we certainly enjoyed the drive home this evening. It was so nice to meet you [Bernard] and Laura – you are both really genuinely nice people and it’s good to see this in car sales, we were quite impressed. - Read less