Testimonials

I am so delighted that I contacted you, as I have been very well supported during the purchase of my new car. Mr Kevin Waite has excellent customer care skills and has always been very open and honest about the deal that he can offer. He has looked after me very kindly and supported me throughout the process, even answering my silly questions with kindness. I’d give Kevin 10/10. Mr Richard Ball has also been very kind and efficient in getting all the financial bits sorted. They have both respected my Covid-19 concerns and facilitated all my paperwork as I requested. I’d give Arbury, PEUGEOT in Lichfield 5 stars, and 10/10. - Read less

I have purchased a number of vehicles from Arbury, PEUGEOT in Leamington, and have found the experience to be the epitome of good customer service. My recent experience of purchasing a 3008 and 208, with the assistance of Imran, has been no exception. He was thorough, attentive and honest throughout the discussions, and he worked hard to make the purchase straightforward and enjoyable. - Read less

Just wanted to thank you so much for the excellent service Connor provided to me and my family during the course of purchasing my new car from you. Connor was first class throughout, from the minute we arrived through to getting the new plates yesterday, and we have been really impressed. As a professional business trainer, one of my subject areas is Customer Service, so I really do know what to look for, and you have excelled yourself throughout. Connor has a very engaging personality, is friendly without being in any way pushy (vital in your job, as no-one likes the pushy salesman-type!), informative, helpful and accommodating. I have been impressed with the way he kept me informed throughout via telephone calls and emails, which have been such a great help. The additional assistance with transferring my cherished plate was much appreciated too – another worry off my shoulders! Thank you also for the suggestion of putting my son on the 5-day free insurance policy. You absolutely made his weekend and it was no skin off my nose, having already set up my own insurance. His first words on leaving the showroom that Friday were: “What excellent customer service from Connor, Mum!” and I had to agree! Your colleague, with whom I left the car documents, was also very friendly and helpful, so praise to him too. Thank you again, and very well done to you! You are a credit to your company. - Read less

I am absolutely thrilled with my new car. It's exactly what I wanted. Thank you for making the whole buying experience totally stress-free. Lee, our salesman, was brilliant, helpful, efficient and fun! An all-round 10 out of 10 experience. I will highly recommend Arbury, ŠKODA in Leamington Spa to all of my friends and acquaintances. Thanks again. - Read less

I am very pleased with the help and support I have received from Mark and Matt at Arbury in Walsall. Following an accident I had, they were extremely helpful in supporting me with knowledge of the process and genuine concern for my circumstances, as I didn’t have a car for a few weeks. Mark would phone me regularly to see how I was getting on and reassured me that he would let me know when a suitable car came in for me. I picked up my new car on Friday and am really pleased with it. I have been a customer with Arbury for the past six years and would really recommend Mark and Matt for their customer care and attention to detail. - Read less

It's a pleasure to have the comfort of dealing with such a professional team. Second to a house purchase, buying a car is a major investment for most people, and the last thing you want is to get it wrong. Arbury, PEUGEOT in Lichfield give you confidence. In particular, Rob and Richard have been most helpful and unbiased. This will be the 10th car I've bought from Rob over the years. Thanks again for your help. - Read less

I had my vehicle serviced by your dealership for the first time and I just wanted to pass on my thanks for the excellent service I received. From the point of booking the appointment, having the vehicle collected, dealing with the service team and also your lovely receptionist today when I needed to call to ask a silly question, everyone has been extremely professional and a real pleasure to deal with. I've not used your dealership before, but it will certainly be where I have my car serviced going forwards. Please pass on my thanks to all involved. - Read less

I was thoroughly impressed with the level of service offered by Charlotte in the Service department. She was organised, polite, reassuring and professional. I came away confident that I was dealing with someone who cared and who was able to deal with and find solutions to our issues. So far, I am happy that, having flagged up the issues, Arbury were quick to offer assistance, to be open and honest about the logistics of getting things sorted and to be flexible to arrange suitable solutions. Having at first been happy with the professionalism of the Sales department when buying the car, then having a very positive experience with the Service department, I am left further contented in the knowledge that I have bought a car from a respectable, professional and trustworthy dealership. - Read less

Just a quick email to say what a credit Andy Parton is to your team at Arbury, Peugeot in Bromsgrove and, of course, his customer service score is 10/10. I picked up my car today and the service that I received throughout from start to finish was exceptional. I felt at ease at all times, and even though I was slightly nervous driving the car away, Andy was understanding and patient. I’m thrilled with my new car, and can’t thank him enough! - Read less

My car was booked in at 9.30 am for a minor Service & MOT. On arrival, there was antibacterial gel & also the NHS app to be scanned. I was called over to the desk very quickly, so I left my keys, service book and locking wheel nut, and confirmed I needed my car to be ready for collection by 3.30pm. I also asked them to check my battery and air conditioning, in case it needed re-gassing. Within 5 minutes I was out and on my way home. Sam called at 1 pm to advise the service was completed and that it had passed the MOT test. She also confirmed the battery was good, as was the air conditioning, and I could collect my car whenever I wanted. I gave mostly 10s on the feedback form because I was so pleased with how professional the whole experience had been – very quick and safe check-in – video of the vehicle check with advice and the helpfulness of the staff, especially Sam, who was lovely. This is why I will stay with Arbury. - Read less