Testimonials

I had a very good experience previously with your Nissan dealership in Bromsgrove when helped by the lovely Laura. Unfortunately, the vehicle was out of reach on renewal so I changed the make. Neil Cameron did that little bit extra when I visited Arbury in Solihull and when I asked about a test drive, it was booked there and then, on a day and time that suited me. He kept me informed every step of the way and the changeover of my mobility vehicle has been smoother than any I have had (and I have had six before). It feels as if I have bought from a well trusted friend. I hope he continues to work for Arbury in Solihull, because I would certainly consider returning for my next car. Thank you! - Read less

I am pleased to comment very favourably on my visit to Arbury this morning in response to a safety recall from Nissan. I was impressed by the friendly and helpful response from Emily when I first telephoned to book an appointment, which was once again confirmed on my visit today when she could not have been more welcoming and helpful. The work was undertaken promptly and on time and the paperwork issued was meticulous. It was all very efficient, so 100% for everything. You might be interested to know that I have already recommended you to my neighbour, who has a Nissan car. I gave him your phone number and told him to ring Emily! I trust that these comments will give you some well-deserved satisfaction. Yours sincerely, - Read less

I would like to take this opportunity to express my gratitude to Lewis Quinn, the sales executive I had the pleasure of dealing with. From the moment I spoke with him over the phone to enquire about the car to arriving at the showroom, he showed true professionalism. I was never at any point pressured into any purchase whatsoever. I was made to feel very comfortable from the beginning to the day I collected my car. Thanks for all the extras, Lewis! I am very grateful indeed. I definitely will be buying my next car from Arbury. Sincerely, Christopher - Read less

I’ve been really impressed with the friendly and welcoming staff...I had to bring in my kids on two visits and the staff were very helpful and accommodating. The service I received from Nathan Bell was absolutely amazing. He went above and beyond to help find what I needed, going out of his way to help with different things, which he didn't have to do. He answered every question and query I had with great knowledge, and he is a credit to the company. Will definitely be recommending to friends and family. - Read less

Thank you so much for the first class service your company provides. You should be very proud of your staff – they are all very polite and present an image of efficiency to customers. Aftersales is very important – many companies tend to forget this once a sale has been made, but not Arbury! - Read less

I have had my new Citroën C3 for 10 days now and am thrilled with it, thank you Luke Varga. We visited Arbury in Nuneaton following a safety recall letter regarding my C1 – we left three hours later as the proud owners of a new car! The customer service we received from Luke was second to none. We felt welcome in the dealership and even our cockapoo Kenzie was included! We were updated throughout the process and everything was thoroughly explained from the initial paperwork to the controls in the car. It was also nice to receive a follow-up from Luke a few days after we picked up the car to see how we were getting on. Thank you once again Luke and all of the Arbury team – from a very satisfied customer! - Read less

Thank you so much Jake, Tom and Charlotte for sorting out the hiccup over our new car order and sorting out the deal for our new super C5 Aircross. We really do appreciate what you did for us . The C5 is brilliant, the best Citroen we have had but it would be nothing without the friendliness, help and support we received from yourselves, thanks again. Angus you have a fine and friendly team working for you. - Read less

If I could give 11 out of 10 for the customer service I received on my two visits to Arbury, I would! The day I brought in my 2008, Amy Howkins was so helpful and got a mechanic to take my car out to find out why it was making a noise, which he identified straight away. On my second visit, unfortunately I could not have an ‘automatic’ courtesy car, but Amy arranged for a driver to take me home and then back again to collect my car. Tip-top service! While I waited, I was asked by several passing employees if I had a drink and if I required anything. What a great bunch of people you have working at Arbury! Also, Amy noticed I had left my phone in the car and brought it to me in the showroom. This attention to detail for me is what matters – yes, I want my car mended as quickly as possible, but I felt looked after as well as my car. I would not hesitate to recommend Arbury! 
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It took me a while to write this review; I've just been too busy and enjoying my new Peugeot 3008. I just wanted to say thank you for the great service provided by Raj. I have had both used and new cars in two different countries and I've never seen a level of service like the one provided by Raj, both before and after the sales. If it wasn't for him, I'd probably have bought elsewhere! I want to also thank Kevin for sorting everything out for me and explaining everything in detail. Thank you very much! - Read less

I’ve been thrilled with the excellent service you guys have provided for us. I believe it was three vehicles in total that Arbury Citroën repaired for us, and the work was done promptly, with plenty of great communication from your staff members who helpfully talked me through the issues that the vehicles had. Everyone that I spoke to from the service department and the reception was very pleasant. We will definitely use you again if we have further issues with our Citroën stock. Luke Cottle - Read less