Testimonials

I'll start with the phone call that I received to book my car in for its MOT test – great lady who called, and she explained the process and booked the car in at Arbury, ŠKODA in Leamington Spa. She was polite, courteous and professional. This matters to me, as I could have taken it to my local garage, but instead I chose to take it to the garage that sold me and services my ŠKODA car. Great start… MOT day: All COVID restrictions were adhered to, with plenty of signage on display and arrow signs clearly marked on the floor, pointing the safe direction to the service desk. I was met by a very polite lady who took my keys and asked a few questions. Good front-facing customer experience. Video safety of my vehicle: This was conducted by a great service technician – Mitchell Gibbs – who, again, was very professional. I thought the video was well explained and it gave me a good opportunity to see the undercarriage and other parts of the car that are not normally seen. Following the MOT test: Although the car’s paintwork was relatively clean, I took the offer to wash the car over. Excellent job too. Waiting time: I waited for approximately an hour for the car to be MOT'd and washed, which gave me an opportunity to make work calls and catch up with emails...so no time really lost to my work time. Overall: Really pleased and have always been pleased with the service from Arbury, SKODA in Leamington Spa. The staff are always great to talk to and you gain good advice and guidance when visiting. - Read less

What can we say? “Fantastic service” – couldn’t be any better! And a special thank you to Jessica Lewis who totally looked after us. After receiving a personal video of our car, it took only seven days for the car to be delivered by Jessica (thank you again) . We had seven days to test drive the car to make sure it suited us, which gives the buyer peace of mind, and two follow-up phone calls to check all was well. Thanks again to all the team at Arbury! - Read less

I recently purchased my third Fiat from Arbury, Fiat in Walsall from Dru Simons, and it was a brilliant experience. I was apprehensive due to not being able to go into the dealership because of Covid restrictions, but Dru was brilliant throughout the entire process. He was personable, likeable and knowledgable on different options available to me so I could make the right decision for me. Dru has had to deal with many queries from myself either via phone or email, but has always done so in a swift, friendly and professional manner. 10/10 the best service I have received from Arbury since buying my first fiat in 2016. Thank you so much, Dru! - Read less

I recently purchased a Peugeot 2008 from your dealership. This was the first time we have purchased a car online and were a bit apprehensive - we needn’t have been. The process of us identifying the car we were looking for online was straightforward and was more than very well supported at the other end by the Salesman, Andy Parton. Andy did a WhatsApp video of the car with us and was very honest with his appraisal. The process of buying the car was straight forward and 4 days later it was delivered on the back of a transporter. We are very happy with our purchase – thanks Andy! - Read less

I just wanted to drop you a line about the service I’ve recently had when purchasing my third Fiat 500 from Arbury, Fiat in Walsall. Everyone in the showroom and answering the phones were incredibly professional and friendly. It’s always a pleasure to deal with them. My main point of contact for the last two car purchases has been Dru Simons – he’s super friendly, knowledgeable and even when there was a last-minute snag on collection day, he handled it all with utmost professionalism and humour. I genuinely can’t imagine going anywhere else for a car so I’m pretty sure I’ll be back there again in three years’ time! Your team are a credit to you. - Read less

Buying a second-hand car in these strange times was a bit unnerving to say the least but after contacting Arbury, Peugeot in Lichfield, and speaking to Kevin Waite, my mind was put at rest. Kevin was very friendly and helpful, and I received excellent information about the car I was enquiring about. The 14-day money back guarantee and the regular contact with Kevin reassured me and, in the end, led to a purchase that I am very happy with. I would definitely recommend Arbury (and Kevin) to anyone looking to purchase a car - thank you. - Read less

Paul Berry and Matt Green were extremely helpful. I bought a 2019-plate Fiat 500 and Mr Berry gave me all the information I needed to make the purchase, including things such as gap cover and service plans. He was very efficient and friendly when allowing me to take the car, and he phoned me a few days later to make sure I was happy with it. Mr Green was helpful when it came to the financial side, as he sent me the paperwork to sign and answered any questions I had about amounts and the V5. All in all, I am extremely satisfied with the team, and the car is great. If I have any issues, I would be happy to work with your team again. - Read less

Thank you so much for going above and beyond in these difficult times to help me find and purchase my perfect car. This was proving to be a difficult search, as I had had a very bad car-buying experience. I would like to personally thank Jethro Morris for his friendly but professional manner. He made the whole car-buying experience a pleasure and, most importantly for me, worry-free!! I highly recommend Arbury, Peugeot in Lichfield for their 5-star service. - Read less

Found car online, arranged to view it and placed deposit – all online/by phone. Car was brought to Bromsgrove and all documentation done by phone/text. Very informative with details and photos. Collected a week later. Brilliant service. Many thanks for such a smooth transaction. - Read less