The team at Arbury are, in my eyes, one of the best dealerships. I’ve dealt with others in the past that don’t offer the service that you guys do or look after their customers like you do, from reminding you when your service is due to sending you short videos of your car on the ramp and letting you know what’s wrong. From the customer service people to the mechanics, right up to management, you are all doing a fantastic job.   Mr Timmins is doing a great job and will always do his best to help you, no matter the time of day. He came personally to bring me a car and to take my car in for its service, then returned it back to me the day after. Now, if management is doing that, it shows they care about the customer. - Read less

The service received was very good, starting with text reminders for my MOT test booking. This was then supported with a confirmation via a text message and timely text reminder of the date booked. On MOT day, I was greeted with a warm and sincere "Good morning, how are you?" from Mr James Dyke. This was followed with a detailed explanation of what he and the Service team were going to do, including a video health check of the car, which would be sent to me online. He also gave an estimated time of the service, which would include an external car wash; he also enquired how best to contact me when the car was ready for collection. With the car check done and explanations completed, the keys were passed over and I left the car with him. I received the text within the estimated time, and I returned to find the car cleaned, and James went through service details that had been undertaken. With no questions due thanks to the fully detailed explanation and payment concluded, I thanked James and the Service team for the comprehensive and excellent service they had all provided for me. The above account of my visit to ŠKODA shows the level of detail I can recall down to the excellent service I received from James and the Service team. Great "FIVE STAR" service. - Read less