My car was booked in at 9.30 am for a minor Service & MOT. On arrival, there was antibacterial gel & also the NHS app to be scanned. I was called over to the desk very quickly, so I left my keys, service book and locking wheel nut, and confirmed I needed my car to be ready for collection by 3.30pm. I also asked them to check my battery and air conditioning, in case it needed re-gassing. Within 5 minutes I was out and on my way home. Sam called at 1 pm to advise the service was completed and that it had passed the MOT test. She also confirmed the battery was good, as was the air conditioning, and I could collect my car whenever I wanted. I gave mostly 10s on the feedback form because I was so pleased with how professional the whole experience had been – very quick and safe check-in – video of the vehicle check with advice and the helpfulness of the staff, especially Sam, who was lovely. This is why I will stay with Arbury. - Read less

What great service, from Emily booking me in and offering me collection and delivery, to the friendly and professional driver returning my Fiat 500. Shoutout to Steve for a clear CitNOW video, and Mohammed for being concise on taking payment. 10/10 from start to finish! Thank you! - Read less