COVID-19

COVID-19

Arbury values the trust that you place in us to look after you and your automotive needs. As the situation with COVID-19 progresses, we wanted to take the time to outline everything we are doing to protect both you and our #TeamArbury employees, so that you can rest assured your experience with us continues to be seamless, enjoyable and easy.

We have established a dedicated coronavirus working group who are monitoring the situation daily, and we have taken several decisive actions as detailed below. Arbury already hold high levels of hygiene and follows strict housekeeping processes, and so the following measures are additional steps that we have implemented in line with current guidance. Specifically, we have followed WHO, NHS and PHE guidance by:

• Removing magazines and newspapers from waiting areas
• Introducing a polite ‘handshaking hiatus’
• Providing disposable paper cups for customer tea and coffee machines
• Introducing a process of cleaning all interior vehicle surfaces, pens, desks and mobile devices with alcohol wipes before and after use
• Providing hand sanitisers around each dealership
• Asking our drivers to wear gloves and to change these between vehicles
• Asking our technicians to change gloves between vehicles
• Providing steering wheel covers and gear stick covers when vehicles are in the workshop
• Implementing additional cleaning at all dealerships, including a weekly deep clean.

Our customers and employees are, and have always been, our top priority, and so we hope this helps to put your mind at ease.

We also ask that you please be patient with us as this time, as you may experience delays as a result of a potential reduction in staff.

Finally, if you have any questions or concerns about our approach to COVID-19 and your visit to any of our dealerships, please do not hesitate to contact us. As always, we are happy to be flexible and will consider adjustments to our processes that may help you feel more comfortable about visiting our dealerships or transacting with us during this time.

Arbury Social

Financial Disclosure

Cathedral Motor Company Limited or Ltd T/A Arbury is Authorisedand Regulated by the Financial Conduct Authority (FCA) for Consumer Credit activities and is an appointed representative of TRACS, a trading division of FISC Limited, which is authorised and regulated by the Financial Conduct Authority for General Insurance. (689358) Finance Subject to status. Other offers may be available but cannot be used in conjunction with this offer. Cathedral Motor Company LtdT/A Arbury are able to offer you our credit-broking services to help finance the purchase of your motor vehicle and other ancillary products and services through our commercial arrangements with a number of lenders.

If we arrange finance or insurance for you, we may receive a commission, fee or other financial consideration (our “income”) from the lender for doing so. Our income varies from lender to lender depending on the contractual and commission arrangements that we have in place. 2. Commission disclosure If you are an individual, sole trader or small partnership and we are arranging a credit agreement or aconsumer hire agreement for you which is regulated under the Consumer Credit Act 1974, you have a right to ask us to disclose the income that we will receive for arranging finance for you. If you make such a request, we will disclose the amount to you without delay.You can make a disclosure request at any time and by any means including over the phone, by email, in writing or at the dealership, if you are at the dealership, please speak with your Sales Executive who will request from a member of the management team the information you require.We will automatically disclose our income to you if we believe the income we may earn on your transaction may materially impact your transactional decision.3. Commission arrangementsWe have different commission arrangements in place with each of our lenders. The income that we earn may be a fixed fee or a fixed percentage of the amount borrowed. The income that we earn from a new car sale is typically a fixed fee whereas the income that we earn from a used car sale is usually a fixed percentage of the amount borrowed which may vary depending upon a range of factors including the advance, any benefits or promotions that are available.Our commission arrangements with our lenders have been negotiated and agreed in advance. We do not have any discretion to negotiate or adjust your interest rate, APR or any other item included in the total charge for credit. Registered Companies House: CATHEDRAL MOTOR COMPANY LIMITED: Address: 16 The Courtyard, Buntsford Drive, Bromsgrove, Worcestershire, B60 3DJ

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