Peugeot dealership passes Foundation Phase of ACE Accreditation
Peugeot UK recognised Arbury, based in Bromsgrove, as passing the Foundation Phase of ‘ACE Accreditation’ in light of improvements made to their Aftersales division.
To achieve the accreditation, the Arbury management team worked alongside Aftersales experts from Peugeot UK. This was on a nine-month consultancy, coaching and training programme, to maximise key opportunities within their service department based on Buntsford Drive.
The programme covered everything from customer parking and on-site facilities, such as Wi-Fi availability and refreshments, as well as working in detail with the service team to optimise the standard of their reception and workshop processes, the aim being to ensure customers receive the best possible experience and value for money when visiting the Peugeot dealership.
ACE Accreditation is a UK initiative that Peugeot UK started in 2015. Driven by an international programme from the PSA Group, this initiative from Peugeot UK ensures a high standard of Aftersales services are delivered to customers via their entire network of dealers.
Congratulations to the team!
Picture above shows, from left to right: Amy Howkins, Service Advisor; Alan Torney, PRO2ACE implementation Manager; Damian Hammond, Service Manager; Charlotte Smith, Service Advisor