Testimonials

It was a real pleasure to have my car MOT done at Arbury in Walsall. We arrived at 8.30 am as agreed and the process was great. Jon informed us that the MOT test would take a minimum of one and a half hours. We agreed to wait. Jackie, at reception, was fantastic; exceptional people skills. We informed her that the coffee machine was problematic and she immediately addressed the issue, first by herself and then contacted someone via telephone. She was communicative and engaging. When the MOT test was completed, an hour and a half later (as we were initially told), Jon asked if we wished to have the car washed and that it would take an extra half hour, to which we agreed. The atmosphere was relaxing and the entire experience was good. Well done to your team. I will definitely share my experience with colleagues and I guess you will be seeing me at least annually. Please thank the people I mentioned for their outstanding service. - Read less

It was a pleasure purchasing my vehicle from Arbury in Nuneaton. At no point were we made to feel pressured, nor did the salesman, Mark Hyatt, attempt to push a product/package/vehicle we did not express an interest in. While information was provided on the PCP and other packages available we were free to steer the purchase in our chosen direction. All information about the vehicle, its past and its current state, was made perfectly clear to us at the start. When it was time to proceed with the finance package, the transition was seamless and Jake was just as helpful and and happy to just go with the flow on our choice. I must say I really enjoyed that the dealership has a rule that no customer can leave without the manager getting introduced. This small action makes sure all customers get the feeling of respect and importance. While the purchase of my vehicle is something your staff carry out daily, I must say that the friendliness of Mark Hyatt was by far the best part of the process. Matthew Oulton & Lisa Jones - Read less

I would recommend the service I received from John Middle at Arbury to anyone looking for a fair, non-pushy sales experience. I felt I was being dealt with by someone who was knowledgeable about the range on offer and professional in his manner. I will recommend the service to people I know locally. Alan Mynard - Read less

I have a Citroën garage two minutes from my house in Coventry but travel to Arbury, as I am blown away by the great service I receive and will continue to bring my car to you in the future. I appreciate the little videos you send so that I can see what work is being done on my car, and I'm really happy with how the whole dealership treats me when I am there. I will definitely shop with you when looking to change my car - Read less

My experience at Arbury was a very positive one, from my first visit to look at the car to the day I picked up the vehicle. I was always kept informed about when the car would be arriving at the dealership, so felt I was always the main focus. Andy Parton was a pleasure to deal with and customer satisfaction was very much made a priority. This made a great impact on me and was much appreciated - Read less

I’ve just bought a used Fiat Tipo from Johnny at SEAT in Solihull. I saw the advert in Autotrader, pressed ‘text seller’, and two minutes later I was texting with somebody. I was told that the Sales department would get back to me as soon as possible, and this was Saturday 9pm. As a potential customer I felt really valued, and that was important to me. Waiting to be contacted on Monday, I got a phone call on Sunday at 10.05 am from Johnny, so we booked a test drive for the same day. When we arrived, Johnny was waiting for us, with the car ready for the test drive for my wife and me. When we decided to go ahead, Johnny explained all the possibilities; we liked the fact that Johnny asked us how much we would like to pay per month, over how many months, and worked out the amount we would have to pay in advance. On collection, everything was done quickly and explained to me as it should be – Johnny was quick to answer all my questions. The car was serviced and very clean, and we felt we were in good hands during the whole process and are very happy with our purchase. Thank you for this quick sale. We picked up the car in less than 48 hours, including a Sunday and a credit check. Keep up the good service – I’ll recommend you to my friends! - Read less

I had a very good experience previously with your Nissan dealership in Bromsgrove when helped by the lovely Laura. Unfortunately, the vehicle was out of reach on renewal so I changed the make. Neil Cameron did that little bit extra when I visited Arbury in Solihull and when I asked about a test drive, it was booked there and then, on a day and time that suited me. He kept me informed every step of the way and the changeover of my mobility vehicle has been smoother than any I have had (and I have had six before). It feels as if I have bought from a well trusted friend. I hope he continues to work for Arbury in Solihull, because I would certainly consider returning for my next car. Thank you! - Read less

I am pleased to comment very favourably on my visit to Arbury this morning in response to a safety recall from Nissan. I was impressed by the friendly and helpful response from Emily when I first telephoned to book an appointment, which was once again confirmed on my visit today when she could not have been more welcoming and helpful. The work was undertaken promptly and on time and the paperwork issued was meticulous. It was all very efficient, so 100% for everything. You might be interested to know that I have already recommended you to my neighbour, who has a Nissan car. I gave him your phone number and told him to ring Emily! I trust that these comments will give you some well-deserved satisfaction. Yours sincerely, - Read less

I would like to take this opportunity to express my gratitude to Lewis Quinn, the sales executive I had the pleasure of dealing with. From the moment I spoke with him over the phone to enquire about the car to arriving at the showroom, he showed true professionalism. I was never at any point pressured into any purchase whatsoever. I was made to feel very comfortable from the beginning to the day I collected my car. Thanks for all the extras, Lewis! I am very grateful indeed. I definitely will be buying my next car from Arbury. Sincerely, Christopher - Read less

I’ve been really impressed with the friendly and welcoming staff...I had to bring in my kids on two visits and the staff were very helpful and accommodating. The service I received from Nathan Bell was absolutely amazing. He went above and beyond to help find what I needed, going out of his way to help with different things, which he didn't have to do. He answered every question and query I had with great knowledge, and he is a credit to the company. Will definitely be recommending to friends and family. - Read less