Testimonials

My experience with Arbury Walsall during my recent visit was excellent. I have dealt with Walsall for many years along with Lichfield and have always been made to feel very welcome. I would certainly recommend you to both friends and family. May I say, you have excellent staff with exemplary customer service skills, which make the whole experience pleasurable. - Read less

In the past I have been very dissatisfied with various main dealer service departments, so becoming an Arbury customer has been a pleasant surprise. When I purchased my car through the Motability scheme my experience was excellent. Now I am retired my mileage has dropped dramatically, so wear and tear has diminished, but my recent service was conducted so professionally and courteously right from the phone call inviting me to book, the gentleman who collected my vehicle, the service engineer who provided the video to the service engineer who took my call. Thank you to everyone as I wasn't at home when my car was returned. Thank you, and 10/10 for customer service! - Read less

I went to Arbury Peugeot having been to Ford Fiesta previously, the latter of which was very disappointing in terms of service and the deals they offered me. Arbury Peugeot was the polar opposite! I was really well looked after by them and honestly cannot fault them. They didn't take long at all to produce an amazing deal that was hard to believe at first, it was so good. They listened to my requirements and budget and delivered a car that ticked all the boxes. As it is my first car, they explained the financing options in thorough detail and ensured I understood everything before proceeding. All aspects of attaining my first car have been so positive, and I would highly recommend Arbury Peugeot to anyone that wants to be looked after to an exceptional degree. - Read less

The team at Arbury are, in my eyes, one of the best dealerships. I’ve dealt with others in the past that don’t offer the service that you guys do or look after their customers like you do, from reminding you when your service is due to sending you short videos of your car on the ramp and letting you know what’s wrong. From the customer service people to the mechanics, right up to management, you are all doing a fantastic job.   Mr Timmins is doing a great job and will always do his best to help you, no matter the time of day. He came personally to bring me a car and to take my car in for its service, then returned it back to me the day after. Now, if management is doing that, it shows they care about the customer. - Read less

The service received was very good, starting with text reminders for my MOT test booking. This was then supported with a confirmation via a text message and timely text reminder of the date booked. On MOT day, I was greeted with a warm and sincere "Good morning, how are you?" from Mr James Dyke. This was followed with a detailed explanation of what he and the Service team were going to do, including a video health check of the car, which would be sent to me online. He also gave an estimated time of the service, which would include an external car wash; he also enquired how best to contact me when the car was ready for collection. With the car check done and explanations completed, the keys were passed over and I left the car with him. I received the text within the estimated time, and I returned to find the car cleaned, and James went through service details that had been undertaken. With no questions due thanks to the fully detailed explanation and payment concluded, I thanked James and the Service team for the comprehensive and excellent service they had all provided for me. The above account of my visit to ŠKODA shows the level of detail I can recall down to the excellent service I received from James and the Service team. Great "FIVE STAR" service. - Read less

Dear Mark I would highly recommend Arbury Peugeot – your customer satisfaction and requirements are always your priority. You offer an exceptional professional service and aftercare. Work is carried out to the highest of standards and, as a customer, I have always been treated with the utmost respect. Many thanks for all of your hard work and the excellent service that you provide. Kind regards - Read less

I just wanted to share my appreciation and thanks to the Arbury Solihull service team for the great customer service and support I received during a recent annual service and warranty works completed on my beloved CUPRA. My experience was excellent throughout the entire process – all points of contact demonstrated exemplary customer service and values, and are credits to Arbury and the SEAT brand. A special mention for Darren the service manager and Russell the technician, who both went above and beyond in providing a technical solution and ensuring progress updates were regular and informative – totally professional throughout. Please pass my sincere thanks to the team – it was without doubt the most professional customer service I have ever received from a dealership of any brand. Keep up the great work! - Read less

Can I just drop you a line to say how impressed I have been with the Walsall branch, Chris has been very informative and helpful, nothing was too much trouble for him and I asked lots of questions which he answered. He has a very calm & pleasant approach that makes you feel relaxed and I will definitely be doing business with him in the future. I have been to a lot of different dealers and have not liked the pushy sales people but I feel very comfortable in this branch and will highly recommend Chris to friends and colleagues. - Read less

Again, nothing but praise for the staff Leamington – they were professional and cheerful in the face of adversity –Dave was on his own in the Peugeot service reception and still managed a smile when I came in. He made sure that the car was sorted, and made sure that I was happy with the work. As always, you’re not made to feel a nuisance - the personal touch still means something, and that makes a real difference. As normal, can you please pass my thanks on to the team, as I understand that it was an exceptionally busy day in the workshop, and the car was still ready by the time that I had agreed - Read less