Testimonials

My car was booked in at 9.30 am for a minor Service & MOT. On arrival, there was antibacterial gel & also the NHS app to be scanned. I was called over to the desk very quickly, so I left my keys, service book and locking wheel nut, and confirmed I needed my car to be ready for collection by 3.30pm. I also asked them to check my battery and air conditioning, in case it needed re-gassing. Within 5 minutes I was out and on my way home. Sam called at 1 pm to advise the service was completed and that it had passed the MOT test. She also confirmed the battery was good, as was the air conditioning, and I could collect my car whenever I wanted. I gave mostly 10s on the feedback form because I was so pleased with how professional the whole experience had been – very quick and safe check-in – video of the vehicle check with advice and the helpfulness of the staff, especially Sam, who was lovely. This is why I will stay with Arbury. - Read less

What great service, from Emily booking me in and offering me collection and delivery, to the friendly and professional driver returning my Fiat 500. Shoutout to Steve for a clear CitNOW video, and Mohammed for being concise on taking payment. 10/10 from start to finish! Thank you! - Read less

Safe, friendly, knowledgeable, relaxed and friendly phone calls, plus emails that are easy to read and understand. And Anthony Higgins was a gem! Talked me through the whole process, listened to me and helped enormously with what I had to do! Chose the right car, brilliant drive, he was a true gent, and the step-by-step guide was invaluable. - Read less

Great morning at Arbury, ŠKODA in Leamington Spa this morning! I took my wife to collect her new car (70th birthday present) – a ŠKODA Fabia Colour Edition TSi 95. We only went in on Monday looking to sort out a battery fault and some new tyres for her old Fabia (15plate), but ended up with a new Fabia for her instead! Thanks to everyone at Leamington, especially Lee in sales, for another great job; that’s our 7th car from you! And thank you to Cheryl on the Service desk, who is always available to answer any questions and sort out Service contracts and appointments for us. Once again thank you to everyone - Read less

Well, what can we say? We picked up our 22nd Fiat car yesterday, having had a variety of models over the years. The majority of cars we have purchased from Matt Green from Arbury in Walsall. He is by far one of the nicest, most reliable and trustworthy professionals we have met in the car world. Dru Simmons has now taken over with our purchases, since Matt's promotion. Dru is knowledgeable, professional, friendly, and makes sure we are happy to drive off the forecourt. We consider Fiat cars to be good, reliable cars. Although not the cheapest car, we are, however, guaranteed a safe car with or without many of the extra accessories that come with the vehicle we choose. Matt and Dru are both considerate and always offer the best to meet our expectations. Will we move from Fiat? It doesn't look like it! We are hoping to be on the Christmas party invite this year! - Read less

As a woman on her own purchasing a car, I found most garages I visited to be intimidating, but didn’t feel like that at all here. Wayne was excellent throughout – everything I asked about the car or any issues I had, he resolved completely. I was also impressed with the deal I had and even having petrol in the car when I collected was impressive!! The mandatory sales process of covering all the necessary insurance options was quick and easy and, again, it felt like it was my choice and my decision, and everything was explained. I would recommend Arbury to anyone and everyone I know, as I couldn’t fault the service and felt at ease throughout the whole process. - Read less

I've just had my car serviced and I have to tell you what fantastic service I received. Your garage isn't too far from my home, so I usually take my dog with me, walk home and then walk back later to pick my car up. Donna rang me to let me know the outcome of the service as she always does (she is very kind and has always gone the extra mile for me). But she asked me if I would like my car to be delivered to my door due to the intermittent showers. I was delighted and am bowled over by your customer service – you never let me down. Thank you, Donna and Arbury. - Read less

I have to say the service Molly provided was second to none; I have never before felt like a valued customer when it comes to cars, but she has been amazing. Calling when she said she would, keeping me well informed about what was going on, I had been very worried about using a main dealership as my last experience at a different dealership felt like the sole purpose was to rip me off. Although coming away with my wallet significantly lighter, I feel confident that the work that has needed to be done is to a high standard. - Read less

I am absolutely delighted with my new PEUGEOT 208 Allure Premium and the ongoing support and excellent genuine customer service and professionalism that I have received from all staff. In particular, Warren, Kevin and John stood out, as they helped me source yet another great vehicle, great deal and one that is absolutely suited to my circumstances. Everything has been excellent from day one to the present, from services and MOT tests, videos and good use of modern technology, to vehicles being collected and returned, assistance with paperwork, a very smart showroom with refreshments and very welcoming staff, prompt response to phone calls, excellent matching of vehicles to customer needs and no pressurised sales, just excellent long-term deals, great vehicles and continuous improvement. I've purchased many great vehicles from Arbury over many years and fully intend to stay as loyal to Arbury as they have been to me. Many thanks to everyone in a brilliant team. - Read less

A first-class experience from start to finish, from the initial telephone enquiry through to collecting our lovely vehicle yesterday. We found the whole process professional and friendly, with understanding and good advice throughout. Thank you very much and we look forward to continuing doing business with you all. Thanks especially to Richard Oakley for his prompt responses and help with the ease of purchasing our vehicle. - Read less