Testimonials

Thank you so much Jake, Tom and Charlotte for sorting out the hiccup over our new car order and sorting out the deal for our new super C5 Aircross. We really do appreciate what you did for us . The C5 is brilliant, the best Citroen we have had but it would be nothing without the friendliness, help and support we received from yourselves, thanks again. Angus you have a fine and friendly team working for you. - Read less

If I could give 11 out of 10 for the customer service I received on my two visits to Arbury, I would! The day I brought in my 2008, Amy Howkins was so helpful and got a mechanic to take my car out to find out why it was making a noise, which he identified straight away. On my second visit, unfortunately I could not have an ‘automatic’ courtesy car, but Amy arranged for a driver to take me home and then back again to collect my car. Tip-top service! While I waited, I was asked by several passing employees if I had a drink and if I required anything. What a great bunch of people you have working at Arbury! Also, Amy noticed I had left my phone in the car and brought it to me in the showroom. This attention to detail for me is what matters – yes, I want my car mended as quickly as possible, but I felt looked after as well as my car. I would not hesitate to recommend Arbury! 
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It took me a while to write this review; I've just been too busy and enjoying my new Peugeot 3008. I just wanted to say thank you for the great service provided by Raj. I have had both used and new cars in two different countries and I've never seen a level of service like the one provided by Raj, both before and after the sales. If it wasn't for him, I'd probably have bought elsewhere! I want to also thank Kevin for sorting everything out for me and explaining everything in detail. Thank you very much! - Read less

I’ve been thrilled with the excellent service you guys have provided for us. I believe it was three vehicles in total that Arbury Citroën repaired for us, and the work was done promptly, with plenty of great communication from your staff members who helpfully talked me through the issues that the vehicles had. Everyone that I spoke to from the service department and the reception was very pleasant. We will definitely use you again if we have further issues with our Citroën stock. Luke Cottle - Read less

I recently purchased a Peugeot 208 GT Line from Arbury Leamington and have been thoroughly impressed with the high level of customer service.   I mainly dealt with Alex Kerr and David Owen who were both informative, friendly, yet professional. As soon as you walk through the door at Arbury, you are immediately greeted and offered either a hot or cold drink. All members of staff are very aware of the customers.   I wanted to say a huge “thank you” to Alex for helping me find a car that ticked off every requirement on my list (apparently that is very rare!), providing different quotations when circumstances changed. Also to David for finalising the finances and end paperwork. I truly appreciate the end “deal/price” we agreed on – I am very lucky!   As stated above, I have been extremely impressed and will continue to use Arbury in the future as opposed to my local dealership in Coventry based on this. I will, with ease, be happy to recommend to my friends and family members as well. Kind Regards, Ellie Hearn - Read less

I have, since using your services, always been happy with the way things are done at Arbury Peugeot dealers. When entering, we feel we are going to be looked after and the atmosphere makes us feel welcome. We are offered coffee, or tea, an important part of the experience, even if we do not use the facility, and when all is ready my vehicle is brought around to the front door. I feel like a VIP. Amy is first class, a pleasure to deal with, a very good ambassador for your company. - Read less

On Wednesday I took my car into Arbury Peugeot, Bromsgrove for a pre-planned service. All the arrangements in advance of the day, on the day itself and afterwards were seamless. The reception staff in Bromsgrove, Amy and Charlotte, are exemplary, with nothing too much trouble. They are both pleasant, bubbly, polite and very professional in the way they deal with customers. In addition, the communication on the day was spot on with promised phone calls all received as well as the video/commentary of the car on the ramp. All other staff I came into contact with at the dealership are also very pleasant and welcoming. All in all, a superb customer experience, which has led me to sign up for a further servicing plan going forward. 10 out of 10 from me! Regards Gareth Wigley - Read less

The service was great as usual. I really like the collection and drop off service and the chap at Arbury is so friendly. I also really like the video walkthrough of the underside of the car that is sent by email. I will continue to use Arbury as I trust the service I am getting, and everyone is very professional and friendly. Thank you Kasia - Read less

My Feedback – ŠKODA The buying experience was the best we have ever had. Dave Williams is an excellent salesperson. He is friendly, personable, informed and helpful, without being pushy. Incidentally, we also visited another dealership to view a similar car, and the difference in the experience was huge: the car had only had a superficial wash and looked used although it only had 17K miles. Extra hidden charges emerged when we talked figures, such as £250 for 12 months' warranty. The sales guy was very pushy (which turned us straight off) and was desperate to meet his sales target for the end of January,. He was also heavily pushing extras like paint protection, which we did not want. We won’t be going back there... We plan to change our other car next year and Arbury will be at the top of the list! Regards, Jim Buchanan - Read less