Testimonials

Both Scott and Tom were very helpful and we couldn't have asked for better service. When we picked the car up Scott was explaining all the controls, touch screen etc. I have had a courtesy call asking how I am getting on with the car and was told I could ring or go in anytime if I had any questions or needed help with anything. This is the second car we have bought from Nuneaton and we couldn't ask for anything better. - Read less

In a world where everyone wants to complain about anything, I feel that when praise is due, it should be mentioned! I brought my car in today for its service. Upon arrival into the showroom, I was greeted by Laura, with a warm welcome! She was friendly, polite, and professional She assisted me taking great care when inspecting my vehicle, and checking if I had other things that needed to be looked at? During my wait, she regularly checked if I needed a drink? If I was ok? And making sure to keep me up to date with how the service was going! When my car had finished being serviced, she dealt with my paperwork while taking the time to explain all that had been done She then went to see if my car was ready, and when she learned it was still to be cleaned she was very apologetic, why? I understand that I'm not the only person to be dealt with today so fully understand I would have to wait! She even offered me the chance to return later to have my car cleaned! What a wonderful, representation of your dealership! Surely there is a reward scheme for situations like this, and I hope that Laura gets recognised for the excellent customer service she has shown me today? Well done Laura :-) - Read less

I wanted to email you rather than Gary at Lichfield as I believe you should be made aware of the excellent service Arbury Lichfield is providing. Over the past two years I have bought a new 508GT from Richard and then this year a new 208 Black edition and a new 208GT. My final purchase this year has been my 3008GT. I took delivery of my 3008 GT on the 1st September, the team at Lichfield have been as normal fantastic. I wanted to pass on my thanks in particular for Gary, Steve, Richard and Joel for keeping me updated throughout the wait and an excellent handover on the day. All of the them have collectively ensured my experience with Arbury has been positive. Peugeot would appear to be trying to move into a premium market, and with a product like the 3008 and the excellent salespersons you have at Lichfield this will be achievable. On each and every purchase they have gone beyond what I would have expected. They have stayed late to complete paperwork or even for me and my boys to just look. I have appreciated the extra time they have provided when they should have been going home as well. Your team at Lichfield are professional and dedicated, and we shouldn't forget the first point of contact your reception staff. Elaine has always been very helpful on each and every call. Finally all I can say is thank you. - Read less

When faced with a choice of using one supplier or another, most times it will come down to the personal service you receive, and within reason, it will be irrespective of price. Kal, at Arbury, fulfilled this personal service completely. All queries were answered fully, patiently, politely and professionally. Kal made the purchase of a new car both enjoyable and complete. We would fully endorse, recommend and support him. - Read less

I recently brought a car from the Nuneaton a Arbury Citroen. I was contacted as my finance was coming to two years and they had a VIP weekend and asked me to attend. On arrival I was greeted very warmly by Tom and introduced to introduced to Jake. Jake then talked me through all my options and never made me feel uncomfortable and that I had to walk away that day with a car which I really liked. I spoke about the car that I was interested in and the price I could pay and they did everything they could to make me walk away happy. I couldn't have wished for better people from who I have bought the car from, they were both friendly and professional and got me the deal that I wanted which sometimes does not happen, so I was very pleased. If I had to score them, they would both get a 10 score from me. Jake also has done a follow up phone call to see how I am getting a long with the car. - Read less

The wife and myself are very satisfied with the service we received from your Seat branch in Shirley, all the staff were helpful and pleasant, and Mr Jonny Shah who was our main contact as he dealt with the purchase of our new vehicle, was very helpful, not overbearing , and very pleasant. All in all a very good service, have also recommended this branch to a family member. - Read less

I've been using Arbury Walsall for many years now. Without fail the customer service is an example to other organisations, of how to do it right, first time, every time. All the staff are very customer focused and make car buying / servicing a simple task. P-positive attitude, E-excellence, U-unconditional commitment, G-great products/knowledge, E-enjoyable, O-outstanding customer focus and T-teamwork. As always, thanks to a great team - Read less

We have dealt with Arbury Lichfield Staffordshire for many years now and have always had a good and fair deal from them. This new car is no exception, in fact, the latest dealings were even better than previous in regards to a really great refurb of the showrooms. The sales rep, Rob Goodenough, has been our point of contact for a number of years now and has always dealt with us in a fair and friendly, professional manner. We would not hesitate to recommend and use this company again. Excellent in all respects. - Read less