Testimonials

I was really delighted by the service to my car at Arbury Lichfield. I would like to praise you for the ease of booking, clarity about COVID-19 requirements, the procedures when I arrived with my car, the efficient and professional manner of Rob and Tracy, the video explaining the checks, very clear, the documentation and the explanation, the cleaning and sanitisation of my car, the kindness on working with appointments I had during the afternoon. Thank you for all of that. I felt very valued as a faithful customer. I would like to wish you all well in these difficult times. - Read less

This was the first time I have used Arbury for servicing and it definitely won’t be the last. I was kept up to date throughout the day; very efficient in all areas. A special mention for Nikki, the Service Receptionist, and Paul the Aftersales Manager, for doing a brilliant job in such difficult times. I'll definitely recommend Arbury to friends and family. - Read less

I visited your showroom today to have a look at a Peugeot e-2008, as I'm considering options for purchasing my first electric vehicle soon. As soon as I walked past the vehicles on your forecourt, Andy Sharratt came along, seemingly about to do another task elsewhere, but took the time to ask me and my wife if we were okay. When I mentioned what I was looking for, he quickly took us to look at the e-2008, which was in the process of charging, and made every attempt to advise us on the vehicle and our options for test driving it in the future. I mention this specifically because he was so helpful, which was a very pleasant experience compared to other dealers. He really seemed to take the time to ensure we saw everything we wanted within a Covid-safe environment and made us feel very welcome, while not forcing anything upon us. Thanks to him, we'll be back in the new year! - Read less

Big shoutout to Dave Williams, who has now sold me my second ŠKODA. I collected my vRS yesterday, and couldn’t be happier. Dave contacted me via email some weeks ago with incoming stock to see if I was interested – I fed back what I was after, and he hit the nail on the head the day before this arrived. He’s answered every question, dealt with all my queries, sorted a test drive and delivered the deal. After the test drive I was worried about the brakes, and they were all replaced. I mentioned I wanted a roof rack, and he sorted that. I asked about car tax – the full year was already paid. My trade-in had some wear and tear, and he told me not to worry because that would be all taken care of. He’s a credit to Arbury, and I would happily recommend him to friends and family. Until next time, Dave and Team Arbury! Stay safe, and Happy Christmas! - Read less

I was extremely pleased with the efficiency of getting my car in and out of the dealership. I expected the car to be finished at 4pm, but it was actually ready an hour early, which was amazing! The car was also unexpectedly washed and cleaned on the inside, so that was a lovely surprise too. Phil most definitely looked after me while I was in the dealership and answered all my queries. Overall, the experience was 10/10. - Read less

I'd like to say a huge thank you to Team Arbury for the best service experience ever. Particularly during these difficult Covid times! I've used your garage for several years and am always extremely impressed with your professionalism and quality of work. I continue to be a very happy customer and will remain so, recommending you to everyone. - Read less