Testimonials

I attended a new vehicle check and I have to say I ended up spending 2 hours at the service and sales desk just chatting to the staff. They were all so busy but made the time to come and speak to me. Donna is fantastic with her product knowledge and even set me up on a service plan. It was also nice speaking to Mark about my car! I really can’t praise Phil the dealer principle and John enough. Through my recent troubles, they have both been a credit to Arbury and Peugeot as a brand. Again they both made the effort. I must not forget Andy - I appreciated his commitment even though he was very poorly - He will feel much better if he exchanges his BMW for a Peugeot! - Read less

Following the early failure of an indicator bulb, I needed a quick response to ensure I could drive safely. So I popped into Arbury Citroen, unannounced, and they immediately started on a replacement. Unfortunately, the correct bulb was not available but a temporary one was fitted to allow me to drive away. I was asked to return at my convenience. It was 2 days later and a 20-minute visit, saw the correct bulb fitted. Very pleased with the response by the service department staff. 10 out of 10 Arbury, from a very satisfied customer. - Read less

On the 9th of January 2018, my car was booked for an annual service and MOT. This was the first time I used Arbury Motors in Bromsgrove. When making the appointment, I was informed of all costs (giving me peace of mind). Upon arrival the car was immediately taken into the garage area. While waiting, I was kept informed of the work taking place on the vehicle. The staff was very courteous and made my stay very enjoyable. After completion, I was presented with a fully detailed account of the work done (again very rare in my experience). The car was also handed over to me having been washed. I have already recommended the service to my friends. I will be visiting again in a few months time for work that is required but not immediate. - Read less

I want to thank the Leamington branch of Arbury for their kindness and help yesterday. I came in to discuss trading in my car, which was a very helpful meeting and I was pleased with Richard's input. However and the real reason for this email, during the course of the meeting, my son rang to say that his motorbike had broken down in the area. Your team let us leave his bike in the workshop overnight until it could be collected this morning, which was truly over and above normal service levels. We all really appreciated this support. I will be buying my new car from you.... how could I not?! You can quote me. Many many thanks to Cheryl, James, Richard and the Leamington branch workshop manager whose name I don't know. - Read less

I have just bought a new Peugeot 108 Active from Arbury, Leamington Spa. I was uncertain whether I was ready to change my Peugeot 206 but the excellent treatment I received from Alex Kerr soon persuaded me. I was very nervous and would not have responded to "over the top"salesmanship. Alex was immediately very welcoming and quickly put me more at ease. He explained everything very clearly and patiently but in no way put any pressure on me. Alex contacted me several times in the days I waited for the car to be ready and this was very reassuring and made me feel I was not going to be brushed to one side because the purchase was complete. Alex was polite, friendly and extremely helpful and on this basis I would certainly recommend friends went to Arbury, Leamington Spa when they are considering changing their car. - Read less

I attended Bromsgrove for my new service of my Nissan Juke, that I had purchased from a Birmingham Nissan dealership. My service was booked in, but on arrival it transpired that my Service Plan had not been entered onto the Nissan computer system on my vehicle purchase! Lucy on the Service desk was so lovely and professional. She contacted Nissan and sorted the matter out for me. I was unable to have my service done that day, and Lucy was very apologetic, stating she would contact me when the Service Plan was activated from Nissan. This matter was rectified and I took my Juke in for its first service. I waited at the Branch whilst this was done. Every member of staff was so lovely, and every time one passed me whilst I was sitting in the waiting area would ask if I was ok, and if I needed anything. There was an excellent choice of beverages and comfy seating, and they completed the service promptly. I had to pop back recently as the switch on the dashboard had broken, and had the same excellent service from Lucy and everyone else. This was sorted out in less than 30 minutes! I've purchased Nissan vehicles in the past, and the only problem. I've ever had was the Service Plan not being activated at Birmingham. I can't express enough how excellent the care and attention received by Lucy has been, she is a credit to your Branch. I would definitely recommend your Branch to new Customers! Many thanks, - Read less

I was so impressed with absolutely everything. Booking on the phone was easy, call handler, Leigh answered all of my questions knowledgeably, ladies on the desk were brilliant, text with video link was great and I loved that my car had been cleaned. A great surprise!   I felt really confident leaving my car with the team and that they would be true to their word. Consistently fantastic service from everyone that I dealt with. A great team!   Please pass on my thanks to all involved. I will definitely be recommending and returning to Arbury. Only wish I had purchased my car from there and not Evans Halshaw who I didn’t get very good service from! Well done Arbury! - Read less

Normally I wouldn't reply but just thought I'd let you know I've really appreciated this level of service and loved the videos - a lovely touch. If you'd like to send me any appropriate questionnaires I'd be happy to complete (extremely positively) of Arbury Citroen. To tell you the truth, I work as a manager and was on customer service training today and felt compelled to share this as an example of absolutely outstanding customer service. I will be delighted to book my annual service with you in the next couple of weeks and deal with you for the foreseeable future. Thank you again. - Read less