CORONAVIRUS (COVID-19) INFORMATION FOR OUR CUSTOMERS

CORONAVIRUS (COVID-19) INFORMATION FOR OUR CUSTOMERS

Following the latest announcement by the UK government, we want to ensure that all of our customers are kept up to date with how Arbury Motor Group will continue to operate during the national lockdown.

We are very pleased to advise that it will be business as usual for all our Service departments. This means that all pre-existing appointments will be honoured, and our teams will also be on hand to make a booking for your repair, service or MOT test throughout.

Our Service departments continue to be COVID-19-safe, with protective screens, social distancing measures, mandatory face masks and personal protection equipment all in place, giving you the utmost confidence and security during your visit. We will continue to offer our Collection and Delivery Service for those who require it (subject to availability), and if you need to stay mobile you can even book one of our courtesy vehicles.

We completely understand that you may wish to amend your appointment or indeed ask questions relating to a booking or vehicle. If this is the case, then please contact 01543 414404 and a member of our team will assist.

Our Sales departments are now solely online until we’re able to re-open our doors. Our phone lines, email enquiries, live chat and all social media channels will remain open as usual, with our Sales teams on hand to answer any new or used car queries you may have. So, the great news is that we can still help you find your dream car for when you need to make any essential journeys!

We have nearly 600 used cars in stock, each with detailed descriptions, high-quality imagery and comprehensive video presentations, and I’m pleased to announce we will also be using the latest live video technology to ensure you still feel like you’re with us in person!

Remember that you can reserve any of our used cars online – it only takes a few clicks and can be done for just £99.

If you have a vehicle on order with us, a member of our Sales team will be in contact with you shortly. But don’t worry, because we will continue to facilitate COVID-19-safe ‘click & collect’ handovers from any of our dealerships, and we will even be offering a nationwide contactless home delivery service.

I want to thank you once again for your continued support and understanding during these difficult times. Please take care of yourselves, your families and those that are most vulnerable.

Stay safe.

#TeamArbury

Arbury Social

Financial Disclosure

Cathedral Motor Company Limited is an Appointed Representative of Automotive Compliance Ltd, who is authorised and regulated by the Financial Conduct Authority (FCA No 497010). Automotive Compliance Ltd’s permissions as a Principal Firm allows Cathedral Motor Company Limited to act as a credit broker, not as a lender, for the introduction to a limited number of lenders and to act as an agent on behalf of the insurer for insurance distribution activities only.

We can introduce you to a selected panel of lenders, which includes manufacturer lenders linked directly to the franchises that we represent. An introduction to a lender does not amount to independent financial advice and we act as their agent for this introduction. Our approach is to introduce you first to the manufacturer lender linked directly to the particular franchise you are purchasing your vehicle from, who are usually able to offer the best available package for you, taking into account both interest rates and other contributions. If they are unable to make you an offer of finance, we then seek to introduce you to whichever of the other lenders on our panel is able to make the next best offer of finance for you. Our aim is to secure the best deal you are eligible for from our panel of lenders. Lenders may pay a fixed commission to us for introducing you to them, calculated by reference to the vehicle model or amount you borrow. Different lenders may pay different commissions for such introductions, and manufacturer lenders linked directly to the franchises that we represent may also provide preferential rates to us for the funding of our vehicle stock and also provide financial support for our training and marketing. But any such amounts they and other lenders pay us will not affect the amounts you pay under your finance agreement, all of which are set by the lender concerned. If you ask us what the amount of commission is, we will tell you in good time before the Finance agreement is executed. All finance applications are subject to status, terms and conditions apply, UK residents only, 18’s or over. Guarantees may be required.

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