CORONAVIRUS (COVID-19) INFORMATION FOR OUR CUSTOMERS

CORONAVIRUS (COVID-19) INFORMATION FOR OUR CUSTOMERS

Following the latest announcement by the UK government, we want to ensure that all of our customers are kept up to date with how Arbury Motor Group will continue to operate during the national lockdown.

We are very pleased to advise that it will be business as usual for all our Service departments. This means that all pre-existing appointments will be honoured, and our teams will also be on hand to make a booking for your repair, service or MOT test throughout.

Our Service departments continue to be COVID-19-safe, with protective screens, social distancing measures, mandatory face masks and personal protection equipment all in place, giving you the utmost confidence and security during your visit. We will continue to offer our Collection and Delivery Service for those who require it (subject to availability), and if you need to stay mobile you can even book one of our courtesy vehicles.

We completely understand that you may wish to amend your appointment or indeed ask questions relating to a booking or vehicle. If this is the case, then please contact 01543 414404 and a member of our team will assist.

Our Sales departments are now solely online until we’re able to re-open our doors. Our phone lines, email enquiries, live chat and all social media channels will remain open as usual, with our Sales teams on hand to answer any new or used car queries you may have. So, the great news is that we can still help you find your dream car for when you need to make any essential journeys!

We have nearly 600 used cars in stock, each with detailed descriptions, high-quality imagery and comprehensive video presentations, and I’m pleased to announce we will also be using the latest live video technology to ensure you still feel like you’re with us in person!

Remember that you can reserve any of our used cars online – it only takes a few clicks and can be done for just £99.

If you have a vehicle on order with us, a member of our Sales team will be in contact with you shortly. But don’t worry, because we will continue to facilitate COVID-19-safe ‘click & collect’ handovers from any of our dealerships, and we will even be offering a nationwide contactless home delivery service.

I want to thank you once again for your continued support and understanding during these difficult times. Please take care of yourselves, your families and those that are most vulnerable.

Stay safe.

#TeamArbury

Arbury Social

Financial Disclosure

Cathedral Motor Company Limited or Ltd T/A Arbury is Authorisedand Regulated by the Financial Conduct Authority (FCA) for Consumer Credit activities and is an appointed representative of TRACS, a trading division of FISC Limited, which is authorised and regulated by the Financial Conduct Authority for General Insurance. (689358) Finance Subject to status. Other offers may be available but cannot be used in conjunction with this offer. Cathedral Motor Company LtdT/A Arbury are able to offer you our credit-broking services to help finance the purchase of your motor vehicle and other ancillary products and services through our commercial arrangements with a number of lenders.

If we arrange finance or insurance for you, we may receive a commission, fee or other financial consideration (our “income”) from the lender for doing so. Our income varies from lender to lender depending on the contractual and commission arrangements that we have in place. 2. Commission disclosure If you are an individual, sole trader or small partnership and we are arranging a credit agreement or aconsumer hire agreement for you which is regulated under the Consumer Credit Act 1974, you have a right to ask us to disclose the income that we will receive for arranging finance for you. If you make such a request, we will disclose the amount to you without delay.You can make a disclosure request at any time and by any means including over the phone, by email, in writing or at the dealership, if you are at the dealership, please speak with your Sales Executive who will request from a member of the management team the information you require.We will automatically disclose our income to you if we believe the income we may earn on your transaction may materially impact your transactional decision.3. Commission arrangementsWe have different commission arrangements in place with each of our lenders. The income that we earn may be a fixed fee or a fixed percentage of the amount borrowed. The income that we earn from a new car sale is typically a fixed fee whereas the income that we earn from a used car sale is usually a fixed percentage of the amount borrowed which may vary depending upon a range of factors including the advance, any benefits or promotions that are available.Our commission arrangements with our lenders have been negotiated and agreed in advance. We do not have any discretion to negotiate or adjust your interest rate, APR or any other item included in the total charge for credit. Registered Companies House: CATHEDRAL MOTOR COMPANY LIMITED: Address: 16 The Courtyard, Buntsford Drive, Bromsgrove, Worcestershire, B60 3DJ

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