How we’re supporting you

How we’re supporting you

Here at #TeamArbury, we wanted to let you know about all the measures we’re taking to support you, so that you can feel safe in the knowledge that you’re still able to benefit from everything our expert teams have to offer.

Servicing


It’s business as usual for all our Service departments – all pre-existing appointments will be honoured, and our teams will also be on hand to make a booking for your repair, service or MOT test.

Our Service departments are COVID-19-safe, with protective screens, social distancing measures, mandatory face masks and personal protection equipment all in place, giving you the utmost confidence and security during your visit. All vehicles will be taken through a strict sanitisation process upon arrival using Supagard Sanitisation equipment, which kills more than 99% of germs, viruses and bacteria. Vehicles will then be sanitised a second time before being returned.

We also have a Collection and Delivery Service for those who require it (subject to availability) and, if you need to stay mobile, you can even book one of our courtesy vehicles.

We completely understand that you may still have questions about the servicing process at this time. If this is the case, then please contact 01543 414404, and a member of our team will assist.

Click & Collect and Home Delivery


As browsing our forecourts isn’t possible right now, we’ve made it safe and easy to search for and reserve a used car on our website for just £99. And with nearly 600 quality used cars in stock, you’ll have plenty to choose from!



What’s more, we’re offering a COVID-19-safe ‘click & collect’ service for when you’ve found your dream new or used car, or, if you’d prefer to stay at home, we’re also happy to provide nationwide home delivery, both with the following safety measures in place:



Until our showroom doors are safe to re-open, our Sales teams are on hand to virtually support you with any new or used car queries you may have via our phone lines, email enquiries, live chat and all social media channels.

Key Worker Discounts


As well as the above measures, we are also showing our appreciation to key workers. To save you the additional stress of car service or repair work, and to keep you moving during this difficult time, it’s our pleasure to be offering all those who hold an NHS or emergency services ID card 25% off all service and repair work, and half-price MOT tests. To redeem these offers, please contact keyworker@arbury.co.uk or call your local dealership to book your appointment, quoting ‘key worker service’, and please make sure you bring your ID card with you to your appointment.

We’re all in this together, and at #TeamArbury we wish you and your family the very best during this uncertain time.

Stay safe.

#TeamArbury

Arbury Social

Financial Disclosure

Cathedral Motor Company Limited is an Appointed Representative of Automotive Compliance Ltd, who is authorised and regulated by the Financial Conduct Authority (FCA No 497010). Automotive Compliance Ltd’s permissions as a Principal Firm allows Cathedral Motor Company Limited to act as a credit broker, not as a lender, for the introduction to a limited number of lenders and to act as an agent on behalf of the insurer for insurance distribution activities only.

We can introduce you to a selected panel of lenders, which includes manufacturer lenders linked directly to the franchises that we represent. An introduction to a lender does not amount to independent financial advice and we act as their agent for this introduction. Our approach is to introduce you first to the manufacturer lender linked directly to the particular franchise you are purchasing your vehicle from, who are usually able to offer the best available package for you, taking into account both interest rates and other contributions. If they are unable to make you an offer of finance, we then seek to introduce you to whichever of the other lenders on our panel is able to make the next best offer of finance for you. Our aim is to secure the best deal you are eligible for from our panel of lenders. Lenders may pay a fixed commission to us for introducing you to them, calculated by reference to the vehicle model or amount you borrow. Different lenders may pay different commissions for such introductions, and manufacturer lenders linked directly to the franchises that we represent may also provide preferential rates to us for the funding of our vehicle stock and also provide financial support for our training and marketing. But any such amounts they and other lenders pay us will not affect the amounts you pay under your finance agreement, all of which are set by the lender concerned. If you ask us what the amount of commission is, we will tell you in good time before the Finance agreement is executed. All finance applications are subject to status, terms and conditions apply, UK residents only, 18’s or over. Guarantees may be required.

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