How we’re supporting you

How we’re supporting you

Here at #TeamArbury, we wanted to let you know about all the measures we’re taking to support you, so that you can feel safe in the knowledge that you’re still able to benefit from everything our expert teams have to offer.

Servicing


It’s business as usual for all our Service departments – all pre-existing appointments will be honoured, and our teams will also be on hand to make a booking for your repair, service or MOT test.

Our Service departments are COVID-19-safe, with protective screens, social distancing measures, mandatory face masks and personal protection equipment all in place, giving you the utmost confidence and security during your visit. All vehicles will be taken through a strict sanitisation process upon arrival using Supagard Sanitisation equipment, which kills more than 99% of germs, viruses and bacteria. Vehicles will then be sanitised a second time before being returned.

We also have a Collection and Delivery Service for those who require it (subject to availability) and, if you need to stay mobile, you can even book one of our courtesy vehicles.

We completely understand that you may still have questions about the servicing process at this time. If this is the case, then please contact 01543 414404, and a member of our team will assist.

Click & Collect and Home Delivery


As browsing our forecourts isn’t possible right now, we’ve made it safe and easy to search for and reserve a used car on our website for just £99. And with nearly 600 quality used cars in stock, you’ll have plenty to choose from!



What’s more, we’re offering a COVID-19-safe ‘click & collect’ service for when you’ve found your dream new or used car, or, if you’d prefer to stay at home, we’re also happy to provide nationwide home delivery, both with the following safety measures in place:



Until our showroom doors are safe to re-open, our Sales teams are on hand to virtually support you with any new or used car queries you may have via our phone lines, email enquiries, live chat and all social media channels.

Key Worker Discounts


As well as the above measures, we are also showing our appreciation to key workers. To save you the additional stress of car service or repair work, and to keep you moving during this difficult time, it’s our pleasure to be offering all those who hold an NHS or emergency services ID card 25% off all service and repair work, and half-price MOT tests. To redeem these offers, please contact keyworker@arbury.co.uk or call your local dealership to book your appointment, quoting ‘key worker service’, and please make sure you bring your ID card with you to your appointment.

We’re all in this together, and at #TeamArbury we wish you and your family the very best during this uncertain time.

Stay safe.

#TeamArbury

Arbury Social

Financial Disclosure

Cathedral Motor Company Limited or Ltd T/A Arbury is Authorisedand Regulated by the Financial Conduct Authority (FCA) for Consumer Credit activities and is an appointed representative of TRACS, a trading division of FISC Limited, which is authorised and regulated by the Financial Conduct Authority for General Insurance. (689358) Finance Subject to status. Other offers may be available but cannot be used in conjunction with this offer. Cathedral Motor Company LtdT/A Arbury are able to offer you our credit-broking services to help finance the purchase of your motor vehicle and other ancillary products and services through our commercial arrangements with a number of lenders.

If we arrange finance or insurance for you, we may receive a commission, fee or other financial consideration (our “income”) from the lender for doing so. Our income varies from lender to lender depending on the contractual and commission arrangements that we have in place. 2. Commission disclosure If you are an individual, sole trader or small partnership and we are arranging a credit agreement or aconsumer hire agreement for you which is regulated under the Consumer Credit Act 1974, you have a right to ask us to disclose the income that we will receive for arranging finance for you. If you make such a request, we will disclose the amount to you without delay.You can make a disclosure request at any time and by any means including over the phone, by email, in writing or at the dealership, if you are at the dealership, please speak with your Sales Executive who will request from a member of the management team the information you require.We will automatically disclose our income to you if we believe the income we may earn on your transaction may materially impact your transactional decision.3. Commission arrangementsWe have different commission arrangements in place with each of our lenders. The income that we earn may be a fixed fee or a fixed percentage of the amount borrowed. The income that we earn from a new car sale is typically a fixed fee whereas the income that we earn from a used car sale is usually a fixed percentage of the amount borrowed which may vary depending upon a range of factors including the advance, any benefits or promotions that are available.Our commission arrangements with our lenders have been negotiated and agreed in advance. We do not have any discretion to negotiate or adjust your interest rate, APR or any other item included in the total charge for credit. Registered Companies House: CATHEDRAL MOTOR COMPANY LIMITED: Address: 16 The Courtyard, Buntsford Drive, Bromsgrove, Worcestershire, B60 3DJ

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